Nexinnovations releases Services Plus

One of the country’s biggest support services providers has created a bundled support package it says could save customers up to 25 per cent over its standard pricing.

“”The more they buy the higher the discount,”” says Glen Robertson vice-president of technical services at NexInnovations Inc.

of Toronto.

The company’s Services Plus program lets organizations choose three levels of service from a menu of products, such as deskside support, enhanced warranty coverage for servers, laptops or network printers, image restore services and installing or moving systems.

Each level has higher service, at a higher price. There is also per-set pricing.

However, Robertson wouldn’t reveal the pricing in an interview, saying “”it’s very customized.””

In addition, there are optional services available for purchase, such as integrated help desk services, hard disk data recovery and asset disposal.

“”We’ve included offerings here that I believe based on the work we’ve done are not available through any other provider in as comprehensive a way,”” said Robertson.

But one competitor, GE Capital IT Solutions of Mississauga, Ont., shrugged off the claim. “”The NexInnovations announcement is no different from what we’re already offering our customers,”” said Claude Angers, the company’s regional vice-president for Canada. “”Our customers tell us it’s the value we deliver to them with our complete suite of products and solutions that is most important to them.””

An industry analyst said the NexInnovations bundle is just another move in the highly competitive corporate support services market.

“”It’s more of a marketing thing,’ said Rob Colraine, director of infrastructure deployment at IDC Canada. “”They haven’t invented something new.””

But he did agree the NexInnovations discount appears to be aggressive pricing.

Would you recommend this article?

Share

Thanks for taking the time to let us know what you think of this article!
We'd love to hear your opinion about this or any other story you read in our publication.


Jim Love, Chief Content Officer, IT World Canada

Featured Download

Howard Solomon
Howard Solomon
Currently a freelance writer. Former editor of ITWorldCanada.com and Computing Canada. An IT journalist since 1997, Howard has written for several of ITWC's sister publications, including ITBusiness.ca. Before arriving at ITWC he served as a staff reporter at the Calgary Herald and the Brampton (Ont.) Daily Times.

Related Tech News

Get ITBusiness Delivered

Our experienced team of journalists brings you engaging content targeted to IT professionals and line-of-business executives delivered directly to your inbox.