Updated: Indigo Books still recovering from cyber attack

Canadian bookstore chain Indigo is still dealing with last week’s cyber attack.

UPDATE: On February 14th Indigo said customer credit and debit card information was not compromised by the attack. “We do not store full credit or debit card numbers in our systems. Customer Plum points remain intact and unaffected by the cybersecurity incident.” The website remains offline. Stores remain open and are now accepting use of gift cards, in addition to cash and credit/debit card payments for merchandise. There was no word about the personal information the company holds on employees or on those enrolled in the Plum reward card program.

This morning, the company’s website was still offline. Stores were open but some were having trouble: Shoppers at the Indigo store in Toronto’s Yorkdale mall were told on Saturday that the point of sales stations on the main floor weren’t working and they had to buy products at stations on the second floor.

Immediately after the attack, purchasers were only able to pay for items in cash. Now they can use credit and debit cards. However, customers still can’t use gift cards or return purchases.

Notice on Indigo store window after Feb 2023 cyber attack
Notice on Indigo store window after Feb 2023 cyber attack (ITWC photo)

Shoppers are urged not to log into any site that claims to be Indigo Books.

Asked on Sunday for comment on the cause of the incident, a company spokesperson issued this statement: “We are working hard with third-party experts to gather more information about this incident and can provide you with an update as more information becomes available.”

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Howard Solomon
Howard Solomon
Currently a freelance writer. Former editor of ITWorldCanada.com and Computing Canada. An IT journalist since 1997, Howard has written for several of ITWC's sister publications, including ITBusiness.ca. Before arriving at ITWC he served as a staff reporter at the Calgary Herald and the Brampton (Ont.) Daily Times.

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