A pet insurer is using document scanning to streamline its insurance claims in the U.K., turning to Kodak Alaris’ software and scanner solution to make the paperless office more of a reality.
In September 2013, the U.K. Kodak Pension Plan acquired Kodak’s document imaging division from the former camera-making heavyweight, building a new company called Kodak Alaris Inc.
Agria Pet Insurance Ltd., which processed more 75,000 claims and paid out almost $37 million to its U.K. customers in 2013, has been using Kodak Alaris’ i4600 scanner, as well as its Capture Pro software, to digitize all of the forms it’s been receiving. That gives its 20 assessors an easier time of collecting all the paperwork they need in digital form.
Since Agria has promised its customers it will process their claims within five days of receiving them, the insurer needs to get things done quickly. So at one point, it considered outsourcing its claims processing to another company, but it soon decided against that because of the sheer volume of paperwork involved – making the outsourcing idea an expensive one.
After seeing that all of the third-party processing companies they considered were using a Kodak scanner, Agria decided to go out and buy its own.
The solution runs anywhere from between three to five hours a day, and Agria has not had to call in the IT department to work with the device or to troubleshoot any errors, according to a spokesperson for the company.
“We’ve never had to evoke our service and support contract. It’s just been a simple case of changing the consumables and cleaning and that’s it. People often shout at IT when things don’t work. No one has ever said anything which tells me we’ve installed the right equipment as IT just doesn’t need to get involved,” said Michael Rodrigues, Agria Pet Insurance’s infrastructure manager, in a statement.
The i4600 scanner has a capacity of 50,000 pages per day, able to process up to 120 pages per minute. It also has a front-loading feeder that will stack 500 pages neatly in the exit tray after they’ve been digitized, ensuring they stay in order and don’t jam up the scanner. The scanner also comes with Kodak’s Perfect Page Image Processing technology, automatically ensuring pages are oriented properly, cropped, and de-skewed. It can also prevent streaks and hole punches from showing up once the pages have been scanned.
The i4600 scanner is available in Canada through Kodak Alaris Canada’s Toronto office.