Articles By Luigi Benetton

The pros and cons of having a contractor do security

The need to manage security patches, monitor intrusion detection systems and update firewalls and anti-virus software have made some IT managers wonder whether they should outsource to a managed security service provider.Kees Vos,

Published on: December 13th, 2006 Luigi Benetton

Getting more out of servers

The lures of cost savings and better server management drive today's demand for server virtualization. A 2004 Gartner report claims that organizations with more than 200 servers waste up to $720,000 annually supporting

Published on: September 12th, 2006 Luigi Benetton

Workers used to Wi-Fi cafes will want the same at work

I’m glad that’s the case. Years ago, I helped start a training organization for employees of a software firm. We didn’t have our own classroom, so I’d have to set up a boardroom

Published on: February 1st, 2006 Luigi Benetton

First-rate network security won’t stop a notebook thief

After years in the trenches, many justifiably take pride in their virtual defences. Send a virus their way? They have that base covered. Wi-fi access? Watertight. Clumps of spam threatening to clog e-mail

Published on: November 9th, 2005 Luigi Benetton

Keep control of marketing with MRM

p>It drives marketers crazy when a salesperson or channel partner takes something done by Marketing, changes it and creates their own content, says Bryan Bogensberger.That’s the tip of a massive iceberg currently hobbling

Published on: November 2nd, 2005 Luigi Benetton

To host or not to host — that is the question

If the network is the application, it might help explain why the contact centre industry is moving away from premise-based systems and towards hosted solutions.Today’s contact centres contribute to strategic goals, help manage

Published on: October 20th, 2005 Luigi Benetton

Build or buy?

If the network is the application, it might help explain why the contact centre industry is moving away from premise-based systems and towards hosted solutions.Today’s contact centres contribute 24-by-seven to strategic goals, managing

Published on: October 4th, 2005 Luigi Benetton

Today’s buyers of contact centre offerings are looking to hosted solution providers for bigger, better ROI and fewer risks

That’s why hosted solution providers leverage their expertise in all communication areas — phone, e-mail, fax, chat — in one package. Customers don’t have to build, maintain, or upgrade hosted systems.Initial capital costs

Published on: October 4th, 2005 Luigi Benetton

Sun text has lots tips and tricks but table of contents and index need work

You've hooked up a Sun data centre solution. It's ready to talk to the rest of your network and the world. How do you make this happen smoothly? Sun engineers Deepak Kakadia and

Published on: May 2nd, 2005 Luigi Benetton

Cisco text explains security concepts but goes overboard on review Q&A

Earlier this year, Air Canada accused WestJet Airlines Ltd. of corporate espionage, alleging that WestJet used an Air Canada employee intranet. WestJet retorted with a lawsuit of its own, charging Air Canada investigators

Published on: December 8th, 2004 Luigi Benetton