According to Réal Waite, QNS network manager, the National Assembly received 435,000 e-mail messages in August. Of these only 77,000 got through the Meridius appliance. The rest — 355,000 — were all rejected.
When Stephanie Ashton, director of service improvement for Canadian Heritage, was presented with the challenge of improving service levels for CAVCO – an association of 650 TV and film production companies – she
In today’s world of mouse-click government, data-on-demand and identity theft personal privacy is one of the most sensitive issues facing any large organization, whether in the private or public sectors.“It’s important to strike
Alarm bells are ringing following the unveiling of a new report by the Information Technology Association of Canada (ITAC), that says Canada's information and communications technology (ICT) adoption and training efforts trail far
Sears Canada has announced an affiliation with SBS Corp. through which Sears will open up its customer contact centres to third party businesses. Under the agreement, management company SBS has taken over sales