Articles By Alex Anderson

Quebec National Assembly sics BlueCat on spam

According to Réal Waite, QNS network manager, the National Assembly received 435,000 e-mail messages in August. Of these only 77,000 got through the Meridius appliance. The rest — 355,000 — were all rejected.

Published on: October 4th, 2005 Alex Anderson

Credit Union hopes Web services will improve customer experience

Credit union Alterna Savings has rolled out a Web-based system that it expects will enable it to compete with the big banks.The Summit iSpectrum solution uses a Web services approach to pull all

Published on: September 22nd, 2005 Alex Anderson

Canadian Heritage cuts red tape with service improvement program

When Stephanie Ashton, director of service improvement for Canadian Heritage, was presented with the challenge of improving service levels for CAVCO – an association of 650 TV and film production companies – she

Published on: September 8th, 2005 Alex Anderson

Alberta’s privacy leader makes a case for balance

In today’s world of mouse-click government, data-on-demand and identity theft personal privacy is one of the most sensitive issues facing any large organization, whether in the private or public sectors.“It’s important to strike

Published on: September 6th, 2005 Alex Anderson

Alterna Savings turns to Web services model

Credit union Alterna Savings has rolled out a Web-based system that it expects will enable it to compete with the big banks. The Web-based Summit iSpectrum solution uses a Web services approach to

Published on: August 29th, 2005 Alex Anderson

National Assembly of Quebec sics appliance on spam

Corporate enterprises may be losing the war on spam, but the National Assembly of Quebec believes it is winning a few of the battles. The provincial parliament says it has seen a major

Published on: August 17th, 2005 Alex Anderson

ITAC calls for public sector incentives to spur IT adoption

Alarm bells are ringing following the unveiling of a new report by the Information Technology Association of Canada (ITAC), that says Canada's information and communications technology (ICT) adoption and training efforts trail far

Published on: July 25th, 2005 Alex Anderson

Sears Canada opens up call centre to boost utilization

Sears Canada has announced an affiliation with SBS Corp. through which Sears will open up its customer contact centres to third party businesses. Under the agreement, management company SBS has taken over sales

Published on: July 20th, 2005 Alex Anderson

Royal Ottawa Hospital plans wireless mesh network

When the Royal Ottawa Hospital opens the doors of its new facility in December 2006 it will also be celebrating the launch of a campus-wide wireless mesh network. The Royal Ottawa Hospital has

Published on: July 13th, 2005 Alex Anderson