Customer service must be a deliberate strategy

By Francis Moran I had a conversation the other day with a senior executive at a company for which I occasionally do some consulting. The executive wanted my opinion on how his company handles warranty

Published on: January 25th, 2013 Francis Moran

Nexus 7 survives more punishment than iPad in tests

Drop and dunk tests of both the new Apple iPad and the Google Nexus 7 show the Google device is more resilient. The tests are described in a 2:50 YouTube video produced by SquareTrade,

Published on: July 19th, 2012 Matt Hamblen

Tech vendors still failing to support paying customers

I had a problem with the power steering on my old Toyota, so I took it to a mechanic, and he told me, "We'll try and fix it." "Excuse me, you'll try?" "Right,

Published on: December 8th, 2009 Bill Snyder