iPhone users complain of iOS 5 upgrade problems

Many iPhone users are finding they can't finish their upgrade to iOS 5, and speculation is that the Apple servers handling the downloads are overwhelmed by the demand.By late afternoon Wednesday, a discussion

Published on: October 14th, 2011 John Cox

Painless Windows 7 remote troubleshooting

Whether you're a professional tech support specialist or simply the go-to tech guru for your family and friends, you know how frustrating it can be to try to fix people's PCs. The task

Published on: January 15th, 2011 Tony Bradley

10 vital IT troubleshooting secrets

I recently joined my team in troubleshooting a complex infrastructure problem affecting the private cloud that hosts our community electronic health records system.The incident put me in mind of the things I have

Published on: October 5th, 2010 John D. Halamka

Weird Windows woes and how to fix them

Of all the hassles that can plague a PC user (and, trust me, there are many), few are as infuriating as random lockups. There you are, typing along, when suddenly everything just freezes.

Published on: September 10th, 2010 Rick Broida

Top tips for basic repairs on common tech gadgets

Your PC will crash, your camera will break, your network will fail, and your printer will chew up paper. Before you spend valuable time and money waiting for tech support or paying for

Published on: April 29th, 2010 Patrick Miller

Seven free software tools to solve Windows woes

No computer runs perfectly forever. Somewhere along the line, something will go wrong. While each successive version of Windows has been that much more reliable and self-healing, that's never been an argument to

Published on: March 16th, 2010 Serdar Yegulalp

10 ways to get the most from a tech support call

Your PC, Internet connection, and cell phone may save you tremendous amounts of time, but it's easy to forget that when you're spending hours on the line with tech support. Here's how you

Published on: March 1st, 2010 Patrick Miller and Elvin Lai

How to fix the 10 worst things about Microsoft Outlook

Microsoft Outlook is a nearly ubiquitous presence in PC computing - and, seemingly, a universally reviled one. Outlook has countless features, ranging from e-mail gathering to calendaring, contact tracking, to-do list creation and

Published on: January 14th, 2009 Preston Gralla