Rebuilding ITIL

The IT Infrastructure Library (ITIL) is one of the most widely used sets of best practices for IT leaders bent on wringing better results out of their IT infrastructures. Sharon Taylor, lead architect

Published on: July 11th, 2007 Dave Webb

Novell draws blueprint for ITIL-driven data centre design

ITIL is a set of best practices for managing IT operations, developed by the British government's Central Computer and Telecommunications Agency (now part of the Office of Government Commerce) in the late 1980s.In

Published on: March 26th, 2007 Grant Buckler

ITIL refresh project focuses on services

When Version 3 of ITIL is published this spring - the target date is April 23, though that may or may not be met - it should better reflect the way IT delivers

Published on: February 2nd, 2007 Grant Buckler