Leveraging AI tools to drive operational efficiency and promote brand

With a recent forecast from IDC estimating that worldwide revenues for artificial intelligence (AI) will total more than $156 billion in 2020, the writing is truly on the wall. With a global pandemic

Published on: November 15th, 2020 Suzanne Robicheau

Paying attention to the Net Promoter Score

Like many businesses, professional service providers are under pressure to improve the customer experience, particularly as expectations rise and new competitors arrive on the scene. As a result, these businesses are following the

Published on: October 16th, 2020 Suzanne Robicheau

Canadian ICT spending could shrink by 5 per cent in 2020: IDC

As the world responds to the COVID-19 pandemic, Canada’s ICT spending is expected to shrink by up to five per cent in 2020, according to a new IDC report. The IDC report predicted

Published on: March 26th, 2020 Tom Li


Not spending on AI yet? Don’t worry, you probably will

Worldwide spending on artificial intelligence (AI) systems will reach $35.8 billion in 2019, according to IDC’s latest projections, a whopping 44 per cent increase over the amount spent in 2018. By 2022, that

Published on: March 13th, 2019 Alex Coop

IDC event gives glimpses of the post-2020 workplace

Want to stay relevant in your office? Get ready to wear an exoskeleton, participate in a gamified micro-education platform, and have your behaviours and emotions judged by employers for "cultural fit." At least,

Published on: January 30th, 2019 Brian Jackson

Lenovo reclaims top spot in worldwide PC shipments

Lenovo has reclaimed the number one spot in global PC shipments despite a slight decline in overall shipments according to preliminary results of the third quarter of 2018 from the International Data Corporation

Published on: October 11th, 2018 Meagan Simpson

Q&A: IDC Canada lead on the top 5 paths companies can take to digital transformation

Tony Olvet is a senior researcher with IDC Canada, which recently interviewed 31 Canadian enterprises to examine the leading ways Canadian businesses have embraced digital transformation. Conducted on behalf of enterprise software firm

Published on: July 31st, 2018 Eric Emin Wood


‘Okay Google’ are the first two words to unlocking AI business advantage: IDC analyst

While the science-fiction version of artificial intelligence may be decades away, businesses right now in 2018 can still get excited about AI algorithms that can be used to make their practice more efficient

Published on: March 26th, 2018 Alex Radu

The (poor) state of digital transformation in Canada

If 2016 was the year businesses became aware of digital transformation, 2017 is the year that these businesses begin to equip themselves for that disruption. In its second annual digital transformation report conducted

Published on: April 12th, 2017 Alex Radu

These 5 service providers are Canada’s security leaders, according to IDC

IBM Corp., Deloitte Touche Tohmatsu Ltd., Bell Canada, CGI and the Herjavec Group are the leaders in the security services market in Canada, according to a new vendor assessment report from IDC Canada.

Published on: February 16th, 2017 Brian Jackson

Tablet market continues to go south, according to IDC

Spending money on tablets during the 2016 holiday season quarter of 2016 simply did not happen with intensification. According to International Data Corp., the tablet market continued to spiral in decline. The fourth

Published on: February 6th, 2017 ITBusiness Staff

IDC predictions for 2017: Next tech frontier is ‘augmented humanity’

Get ready for the era of augmented humanity. Global research powerhouse IDC says the next era of IT transformation will marry technology with biology to take the human mind and body to unprecedented

Published on: November 3rd, 2016 Christine Wong