City of Ottawa used centres of expertise model in integration efforts with goal of providing a single point of service

You're integrating the infrastructure of 12 municipalities - seven formal IT organizations and five outsourced IT arrangements, with staffs that vary widely in knowledge and responsibility - and you've only got a year

Published on: December 19th, 2006 Dave Webb

Soft skills will see organizations through the potentially disruptive generational transition to shared services

With some 25 per cent of the federal public service workforce up for retirement in the next five years, you might think government managers would have higher priorities than fostering courtesy and collaboration

Published on: December 19th, 2006 Tim Lougheed

Shared services delivery complicated by issues of accountability but tools are available, says TBS’s EA manager

Given the opportunities for cost-savings and process streamlining it represents, the shared services model of public sector IT service delivery has become something of a mantra. But the lines of accountability can become

Published on: December 19th, 2006 Dave Webb

Shared services means an end to jealously guarding provincial or federal boundaries: it’s time to think about bundling services

OTTAWA - Provincial organizations are at the forefront of the movement to consolidate redundant back-office systems into a single shared service infrastructure, said a group of panelists at a GTEC roundtable“What we're doing

Published on: December 19th, 2006 Tim Lougheed

The future of IT in government in 2020: Collaboration, mobility and information management are three key issues

OTTAWA - There are lots of interesting emerging technologies that will probably be commonplace in 2020 - at least in the private sector, said Canada's chief architect.Gary Doucet, who spoke on a panel

Published on: December 19th, 2006 Kathleen Sibley

Move to shared services will make it easier for government employees to do their jobs, resulting in better services to citizens: CIO

OTTAWA - After years of focusing on developing online access to applications, the federal government has finally realized superior service to citizens starts with superior service to itself. Ken Cochrane, CIO of the

Published on: December 19th, 2006 Kathleen Sibley