Taking a bite out of Apple’s iPhone v2.1 software

Canadians were eager when the iPhone 3G came out on July 11 – the first iPhone available in Canada also boasted many improvements, such as faster Internet speeds, improved voice quality, more storage

Published on: September 16th, 2008 Brian Jackson

Let’s Twitterbug – Twitter users assailed by “Pied Piper” bug

In the famous legend of the Pied Piper of Hamelin - 130 boys and girls, enticed by the Piper's haunting melody followed him out of town, where they were lured into a cave

Published on: August 5th, 2008 Gregg Keizer and Robert McMillan

Eight strategies to build a strong tech support team

Technical support workers can act as a company's frontline ambassadors of good will and play a vital role in client retention. However tech support teams are most effective when themselves supported by company

Published on: April 14th, 2008 Nestor Arellano