Why IT should love – and listen to – end users

In November 2009, a pharmacist working for the Department of Veterans Affairs was checking a patient's prescription information, using a portal to the Defense Department's health records system. But something was clearly wrong:

Published on: March 24th, 2010 Frank Hayes

Healthy dose of analytics improves patient care at Toronto hospital

Use of business intelligence (BI) and performance management tools has enabled one of Canada's largest community hospitals to boost productivity and enhance the quality and speed of patient care.Some years ago, Trillium Health

Published on: March 3rd, 2009 Michelle MacLeod