Canada’s new telecom complaints commissioner a peacemaker

The fledgling and relatively unknown not-for-profit body funded by the telecommunications industry to act as a fair arbitrator of complaints now has its first full-time commissioner.Howard Maker is no stranger to hearing complaints.

Published on: August 28th, 2008 Brian Jackson

Unhappy with your phone company? Here’s what you do…

Many Canadians don't know there's an independent arbitrator whose job it is to help them resolve grievances against their telephone (wireline or wireless) and Internet service providers. That seems unusual given that the

Published on: August 1st, 2008 Brian Jackson

Deregulation’s sales job

The Canadian government's recent decision to soon deregulate local phone prices is being sold as a good thing for consumers and for providers.The government – namely Industry Minister Maxime Bernier – is a

Published on: May 14th, 2007 Kevin Restivo

CRTC introduces deregulation agenda for local markets

The CRTC said on Thursday that it could deregulate 86 of Canada's markets on a case by case basis, depending on the level of competition within each area.Following the Telecom Policy Review Panel's

Published on: April 7th, 2006 Sarah Lysecki and Neil Sutton