Microsoft Corp. is rolling out its newest release of Parature, a solution that helps businesses manage their customer service experiences across different channels like the web, email, social media, online chat, and help
Microsoft Corp. is releasing a slew of updates to its Dynamics line of products, with its latest releases aimed at making the tools more attractive for business employees in marketing, sales, and service.
Method Integration Inc. has just updated its customer relationship management (CRM) software, now making it a better tool when businesses use it on mobile devices. Based in Toronto, Method’s CRM is integrated with
BOISE, ID. - Hewlett Packard Co. (HP) is making yet another play in the small business market, building an entry-level version of Exstream, its solution for organizations communicating with their customers. While most
Customer management giant Salesforce.com Inc. has launched an integrated identity service for its customers, allowing them to connect across apps and devices. Branded as “Salesforce Identity,” the new features act as a good
Collaborative customer interfaces, social co-browsing, mobile virtual worlds, and social TV – these are all trends to watch for the next five to 10 years, according to a report from Stamford, Conn.-based IT
Hiring workers who stay relevant in their fields is paramount if businesses hope to stay competitive – especially when it comes to driving sales and building relationships with customers. While we’ve often heard
Vancouver-based IT management and consulting firms DTM Systems Corp. and Knowledgetech Consulting Inc. have announced they’re going to merge. While the new company does not have a name yet, the two firms signed
SugarCRM has repackaged its open-source, browser-based customer relationship management platform to make it easier for other vendors to put their own brand on products and services built with SugarCRM, the company announced Thursday.
New customer relations management (CRM) courses being developed at the Rotman School of Management, University of Toronto, will weave social media input into CRM software applications.Rotman has partnered with Microsoft Canada Inc. to
Maximizer Software Inc. has pared down its customer relations management (CRM) tool to serve smaller sales units.The Vancouver-based firm's new CRM 11 Entrepreneur and Team editions do away with the marketing campaign features