Microsoft Corp. is releasing a slew of updates to its Dynamics line of products, with its latest releases aimed at making the tools more attractive for business employees in marketing, sales, and service.
Published on: December 3rd, 2014
Candice So
@candice_so
Method Integration Inc. has just updated its customer relationship management (CRM) software, now making it a better tool when businesses use it on mobile devices. Based in Toronto, Method’s CRM is integrated with
Published on: October 24th, 2014
Candice So
@candice_so
BOISE, ID. - Hewlett Packard Co. (HP) is making yet another play in the small business market, building an entry-level version of Exstream, its solution for organizations communicating with their customers. While most
Published on: November 15th, 2013
Candice So
@candice_so
Customer management giant Salesforce.com Inc. has launched an integrated identity service for its customers, allowing them to connect across apps and devices. Branded as “Salesforce Identity,” the new features act as a good
Published on: October 15th, 2013
Candice So
@candice_so
Collaborative customer interfaces, social co-browsing, mobile virtual worlds, and social TV – these are all trends to watch for the next five to 10 years, according to a report from Stamford, Conn.-based IT
Published on: August 27th, 2013
Candice So
@candice_so
When Bashir Rahemtulla opened his forensic accounting business 16 years ago, he knew he had to pitch his company, Intelysis Corp., as a global firm, ready to move from one country to the
Published on: August 19th, 2013
Candice So
@candice_so
If you’re an executive of the old guard, you may be using the phone to conference call your team – but for the next generation of business executives, the webcam is their collaboration
Published on: August 6th, 2013
Candice So
@candice_so
The next time a customer complains about poor service and then takes to Twitter to broadcast that complaint to the world, there may be a way to answer that issue quickly and resolve
Published on: July 25th, 2013
Candice So
@candice_so
Hiring workers who stay relevant in their fields is paramount if businesses hope to stay competitive – especially when it comes to driving sales and building relationships with customers. While we’ve often heard
Published on: June 19th, 2013
Candice So
@candice_so
Vancouver-based IT management and consulting firms DTM Systems Corp. and Knowledgetech Consulting Inc. have announced they’re going to merge. While the new company does not have a name yet, the two firms signed
SugarCRM has repackaged its open-source, browser-based customer relationship management platform to make it easier for other vendors to put their own brand on products and services built with SugarCRM, the company announced Thursday.
Published on: October 1st, 2010
Peter Sayer
@itbusinessca
New customer relations management (CRM) courses being developed at the Rotman School of Management, University of Toronto, will weave social media input into CRM software applications.Rotman has partnered with Microsoft Canada Inc. to
Published on: July 14th, 2010
Nestor Arellano
@itbusinessca
Maximizer Software Inc. has pared down its customer relations management (CRM) tool to serve smaller sales units.The Vancouver-based firm's new CRM 11 Entrepreneur and Team editions do away with the marketing campaign features
Published on: June 30th, 2010
Nestor Arellano
@itbusinessca
The state of today's economy has triggered many economists, job experts and hiring managers to warn of layoffs and hiring contractions, and tech pros themselves have become skeptical about job security and future
Published on: September 19th, 2008
Jim Lanzalotto
@itbusinessca
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