Microsoft rolling out 30 new features for the new release of Parature

Microsoft Corp. is rolling out its newest release of Parature, a solution that helps businesses manage their customer service experiences across different channels like the web, email, social media, online chat, and help

Published on: January 7th, 2015 Candice So

If you’re a Microsoft Dynamics CRM user, Cortana could be your newest assistant

Microsoft Corp. is releasing a slew of updates to its Dynamics line of products, with its latest releases aimed at making the tools more attractive for business employees in marketing, sales, and service.

Published on: December 3rd, 2014 Candice So

Method’s QuickBooks CRM software is now mobile-friendly

Method Integration Inc. has just updated its customer relationship management (CRM) software, now making it a better tool when businesses use it on mobile devices. Based in Toronto, Method’s CRM is integrated with

Published on: October 24th, 2014 Candice So

SMB-targeted HP Relate uses ‘core engine’ of enterprise-geared Exstream

BOISE, ID. - Hewlett Packard Co. (HP) is making yet another play in the small business market, building an entry-level version of Exstream, its solution for organizations communicating with their customers. While most

Published on: November 15th, 2013 Candice So

Salesforce Identity to help handle mobile and cloud in the workplace

Customer management giant Inc. has launched an integrated identity service for its customers, allowing them to connect across apps and devices. Branded as “Salesforce Identity,” the new features act as a good

Published on: October 15th, 2013 Candice So

Four tech trends to watch in the next decade

Collaborative customer interfaces, social co-browsing, mobile virtual worlds, and social TV – these are all trends to watch for the next five to 10 years, according to a report from Stamford, Conn.-based IT

Published on: August 27th, 2013 Candice So

Competing globally as a small business? You’ll need IT

When Bashir Rahemtulla opened his forensic accounting business 16 years ago, he knew he had to pitch his company, Intelysis Corp., as a global firm, ready to move from one country to the

Published on: August 19th, 2013 Candice So

Younger execs swapping phones for webcams: Cisco survey

If you’re an executive of the old guard, you may be using the phone to conference call your team – but for the next generation of business executives, the webcam is their collaboration

Published on: August 6th, 2013 Candice So

Customer service takes a leap into social media through In the Chat

The next time a customer complains about poor service and then takes to Twitter to broadcast that complaint to the world, there may be a way to answer that issue quickly and resolve

Published on: July 25th, 2013 Candice So

Hire people who stay relevant, or your business will become irrelevant

Hiring workers who stay relevant in their fields is paramount if businesses hope to stay competitive – especially when it comes to driving sales and building relationships with customers. While we’ve often heard

Published on: June 19th, 2013 Candice So

DTM Systems, Knowledgetech set to merge

Vancouver-based IT management and consulting firms DTM Systems Corp. and Knowledgetech Consulting Inc. have announced they’re going to merge. While the new company does not have a name yet, the two firms signed

Published on: June 7th, 2013 Candice So

SugarCRM rolls out white label CRMs, sweetens offerings with iPhone app

SugarCRM has repackaged its open-source, browser-based customer relationship management platform to make it easier for other vendors to put their own brand on products and services built with SugarCRM, the company announced Thursday.

Published on: October 1st, 2010 Peter Sayer

U of T’s Rotman emphasizes the human factor in CRM

New customer relations management (CRM) courses being developed at the Rotman School of Management, University of Toronto, will weave social media input into CRM software applications.Rotman has partnered with Microsoft Canada Inc. to

Published on: July 14th, 2010 Nestor Arellano

Maximizer brings mobile CRM to small sales teams

Maximizer Software Inc. has pared down its customer relations management (CRM) tool to serve smaller sales units.The Vancouver-based firm's new CRM 11 Entrepreneur and Team editions do away with the marketing campaign features

Published on: June 30th, 2010 Nestor Arellano