Salesforce adds new features to Sales Cloud platform

Leading up to its annual Dreamforce conference later this month, Salesforce announced Thursday new features for its Sales Cloud platform to help improve sales, billing and marketing. The customer relationship management (CRM) giant

Published on: September 6th, 2018 Meagan Simpson

If you’re a Microsoft Dynamics CRM user, Cortana could be your newest assistant

Microsoft Corp. is releasing a slew of updates to its Dynamics line of products, with its latest releases aimed at making the tools more attractive for business employees in marketing, sales, and service.

Published on: December 3rd, 2014 Candice So

Method’s QuickBooks CRM software is now mobile-friendly

Method Integration Inc. has just updated its customer relationship management (CRM) software, now making it a better tool when businesses use it on mobile devices. Based in Toronto, Method’s CRM is integrated with

Published on: October 24th, 2014 Candice So

Zoho unveils new CRM suite for marketers

Zoho.com is launching a new customer relationship management (CRM) system for marketers, aiming to help them track leads from the beginning to the end of the marketing funnel. Headquartered in Pleasanton, Calif., Zoho.com

Published on: October 9th, 2014 Candice So

Three CRM danger zones and how to avoid them

CRM systems are where the data about customer relationships are supposed to live, and they typically provide a report-writing system as well as dozens of canned reports. But reports are incredibly vulnerable to

Published on: August 27th, 2010 David Taber

Tech makeover gets struggling Canadian firm back on track

Even tech companies need an IT overhaul from time to time. Case in point: Last year, a Canadian software developer (who preferred to remain nameless for the purposes of this story) called my

Published on: January 25th, 2010 David Papp