How to use social media to clobber corporate Goliaths

I expend a lot of words in this and other venues beating on companies that fail to deliver the high-quality goods and services that customers expect and deserve. The bad news, of course,

Published on: March 3rd, 2010 Bill Snyder

Unhappy with your phone company? Here’s what you do…

Many Canadians don't know there's an independent arbitrator whose job it is to help them resolve grievances against their telephone (wireline or wireless) and Internet service providers. That seems unusual given that the

Published on: August 1st, 2008 Brian Jackson