Available right away, Centreon MSP Edition meets the specific monitoring needs of MSPs and the rising demand for managed services.
Paris & Toronto, September 24, 2020 – Centreon, a trusted global provider of business-aware IT monitoring for always-on operations and performance excellence, is now offering a software package exclusively dedicated to MSPs.
In a highly competitive market, MSPs have to offer a distinct portfolio of services that goes beyond mere monitoring and managed services. With Centreon MSP Edition, MSPs will be able to create multiple service offers that bring value to their customers, while improving productivity and profitability.
Now that they have extended their offer to hybrid infrastructures mixing legacy, private cloud and public cloud, MSPs must support their customers in the next stages of digital transformation, connecting people, processes and objects to enhance the customer experience, from Cloud to Edge. In fact, Gartner estimates that “by the end of 2021, over 50% of large companies will develop at least one Edge Computing project, compared to under 5% in 2019.” This creates a new growth opportunity for MSPs, who will be able to manage their customers’ new IT environments.
“The Unified Communications space has been significantly disrupted. WebRTC and ubiquitous collaboration solutions have shaken up the landscape. MSPs must adjust their tools to address this new landscape. Centreon is a tool that embraces the ability to monitor legacy assets and new IoT and next generation intelligent communication devices synchronously,” says Noel Gish, Chief Innovation Officer and VP of Business Development at Yorktel, a North American MSP with which Centreon has just signed an agreement.
Centreon MSP Edition is a complete commercial package based on a customized and dedicated pricing model, designed to perfectly fit MSPs’ business needs. Centreon’s special MSP Edition monitors the full range of IT environments, equipment and applications that can be found for any client, from Cloud to Edge, while taking into account the extra criticality of a monitoring platform shared with numerous customers.
Most notably, Centreon MSP Edition helps MSPs provide services such as:
- Proactive monitoring to identify problems in the customer’s IT infrastructure.
- A Morning Check with a simple dashboard being sent out to the customers automatically every morning to inform them that their operations are running smoothly.
- Real-time visibility of IT performance with customized dashboards, graphical cockpits and geographic views.
- SLA reporting to report on service levels delivered to the customers, e.g. availability rates, number of critical alerts, Mean Time To Repair, Mean Time Between Failures.
“Thanks to Centreon’s dashboards and cockpits, which can be accessed via an entirely secure SaaS portal, our customers have greater visibility on their equipment and network. The benefit for Hub One is that Centreon ensures we are reactive in the event of an incident or a downgrade in the levels of IT performance, resulting in a higher control of the service levels we contractually offer our customers. Centreon really helps us improve customer experience.” says Henri Tallon, Director of the Telecom Division at Hub One, a French digital technology operator and subsidiary of the ADP Group.
Centreon MSP Edition is available now. For more information, please visit our website.
Centreon is a global provider of business-aware IT monitoring for always-on operations and performance excellence. The company’s holistic, AIOps-ready platform is designed for today’s complex, distributed hybrid cloud infrastructures. Privately held, Centreon was founded in 2005 as an open source software framework. Today, Centreon is trusted by organizations of all sizes across a wide range of public and private sectors. Centreon is headquartered in Paris and Toronto, with sales offices in Geneva, Luxembourg and Toulouse. For more information, visit www.centreon.com.
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