Video revolutionizing call centre customer service, says Avaya exec

Everyone's had a bad experience with looking for help on the phone – navigating through confusing automated systems, being asked detailed questions about the product you're having trouble with, being put on hold

Published on: May 5th, 2008 Brian Jackson

Telepresence gives employees their life back at Rogers Cable

So far “telepresence” – technology that gives participants in a videoconference the feeling of being in the same room – has largely been the domain of Fortune 1,000 companies with big budgets.While that

Published on: April 28th, 2008 Vawn Himmelsbach

Huge rewards await firms offering Canadians video online

Canadian Internet users increasingly want to use the Web to access their favourite video programs, a new survey reveals.Business opportunities abound for companies that can capitalize on those desires, experts suggest. Canadian Internet

Published on: April 28th, 2008 Brian Jackson

Viewing and downloading videos is a snap with Adobe Media Player

Leveraging Adobe Interactive Runtime (AIR), Adobe Media Player is a cross-platform compatible media delivery option for user who want to watch video online and, in some cases, download them. Here's a look at

Published on: April 11th, 2008 Peter Cohen

New YouTube “usage metrics” data a boon for marketing campaigns

YouTube is offering account holders access to usage statistics for the videos they upload, such as where viewers are geographically located and how they found the clips.The feature, called YouTube Insight, had been

Published on: March 27th, 2008 Juan Carlos Perez

Video – CEBIT: Vodafone demonstrates image-based search

Vodafone demonstrates image-based search. The service was launched commercially as Cebit began and allows newspaper readers to take shots of articles and receive related video on their cell phones. The Cebit show was

Published on: March 23rd, 2008 Nick Barber

Ten technology combos that are changing how we work and live

If there's one thing the digital revolution has taught us, it's that we shouldn't get too attached to anything. Technology has a way of seizing long-held ideas and entrenched industries and turning them

Published on: March 20th, 2008 Dan Tynan

Getting the most out of iMovie 08

When Apple introduced iMovie '08, the program received more attention for what it was missing than for what it offered. It represented a complete rewrite of the iLife suite's previous video-editing component, iMovie

Published on: March 19th, 2008 Jeff Carlson

Download TV shows online…for free

Video is all over the Web, and no wonder. With the advent of superfast broadband connections running at over 5Mbit/sec., widescreen monitors that have finally replaced the boxy CRTs of the past and

Published on: January 24th, 2008 John Brandon

Marrying social networking with business process transformation

San Jose, Claif. -- While social networking is gaining popularity in enterprise circles, as companies look to leverage collaborative tools to drive business value Cisco Systems says to be truly transformative social networking

Published on: December 12th, 2007 Jeff Jedras