Facebook – your new emergency broadcast system?

When the hills of Southern California were burning last fall and residents fleeing the flames as communities were evacuated, Dominic Chan reached out to help – with Facebook. A college student at the

Published on: June 19th, 2008 Brian Jackson

NASA brings social networking to Martians

"The parachute is open!!""Come on Rocketssssss!!!""I've landed !!!!!""Cheers! Tears! I'm here!"Those were the messages that NASA's Jet Propulsion Laboratory sent out on micro-blogging site Twitter in a five-minute time span May 25 as

Published on: June 10th, 2008 Heather Havenstein and Jim Dalrymple

Using blogs to drive mind-blowing customer service

Comcast Corp. scored a public relations coup in April when an executive responded within 20 minutes to complaints about a cable outage posted by a prominent blogger on a micro-blogging site. Michael Arrington

Published on: May 30th, 2008 Heather Havenstein

Social Networking Helps You Find Solutions

Online social networking has become the de rigueur method used today--and sites such as Facebook and LinkedIn offer the promise of extending your reach and making useful business contacts. But the efficacy of

Published on: May 21st, 2008 David Spark