NASA brings social networking to Martians

"The parachute is open!!""Come on Rocketssssss!!!""I've landed !!!!!""Cheers! Tears! I'm here!"Those were the messages that NASA's Jet Propulsion Laboratory sent out on micro-blogging site Twitter in a five-minute time span May 25 as

Published on: June 10th, 2008 Heather Havenstein and Jim Dalrymple

Using blogs to drive mind-blowing customer service

Comcast Corp. scored a public relations coup in April when an executive responded within 20 minutes to complaints about a cable outage posted by a prominent blogger on a micro-blogging site. Michael Arrington

Published on: May 30th, 2008 Heather Havenstein

Social Networking Helps You Find Solutions

Online social networking has become the de rigueur method used today--and sites such as Facebook and LinkedIn offer the promise of extending your reach and making useful business contacts. But the efficacy of

Published on: May 21st, 2008 David Spark