GOSLING a shining example of IT innovation through shared ideas

According to www.goslingcommunity.org, GOSLING (Getting Open Source Logic INto Governments) is “a voluntary, informal learning and knowledge-sharing community of practice, involving civil servants and other citizens who actively assist the engagement of free/libre

Published on: November 7th, 2005 Dan Perley

DM focusing on

Michelle DiEmanuele, Ontario's deputy minister of government services and associate secretary of cabinet, was appointed in June to her position with an overall mandate to make the provincial government's service delivery more efficient

Published on: November 7th, 2005 Kathleen Sibley

The Mounties like their hardware to be as rough and rugged as they are

When they hit the road to respond to an urgent call, or to follow up on an investigation, members of the Royal Canadian Mounted Police (RCMP) probably don't give much thought to the

Published on: November 7th, 2005 Jennifer Brown

Municipalities have the right to offer free wireless services as another perk

It's funny how technology has an insidious way of becoming an essential part of our lives. There is a dwindling population of individuals who still remember marvelling at the wonder of a flush

Published on: November 7th, 2005 Rob Carnegie

Wireless is one way to help bridge digital divides both at home and abroad

The digital divide exists even within so-called “developed” countries, as a result of inner city poverty and rural isolation. The flooding of New Orleans exposed social divisions that exist in what's considered the

Published on: November 7th, 2005 Vawn Himmelsbach

Chipping in to foot the IT systems bill

The information age is tough for small municipalities. Citizens expect convenient online services, but implementing the latest generation of software is a formidable task for municipalities with limited money and expertise.The Alberta Urban

Published on: November 7th, 2005 Grant Buckler

Public and private sectors have diverging views why IT projects go off rails

Public sector IT managers and consultants who work on government projects may disagree on a lot of issues. Some of those disagreements generate more publicity than others.But there's one issue they appear united

Published on: November 7th, 2005 Kathleen Sibley

Debates on open source so

Governments are considering open source technologies as an alternative to costly proprietary software. But while they're past the science project stage and starting to get real benefits from open source, there's still some

Published on: November 7th, 2005 Vawn Himmelsbach

An IT project auditor could help spot problems before you need a task force

Despite some tough competition — as I recall, there were several interesting sessions happening concurrently, one of which was on the ever-intriguing topic of terrorism and the impending havoc terrorists will wreak on

Published on: November 7th, 2005 Kathleen Sibley

ebXML can help speed up the Government Online architectural effort

Whereas most international standards bodies traditionally advance with all the speed of the great tree sloth, the advent of ebXML — and its companion standards — comes as somewhat of a surprise. By

Published on: October 4th, 2005 Dan Perley

RFID in the public sector offers opportunity for efficiency — and for risk

From cattle tracking to cross-border security, RFID has a number of potential uses in government. But radio frequency identification has been slow to take off — at least in Canada — thanks to

Published on: October 4th, 2005 Vawn Himmelsbach

Remote call centre workers need secure, reliable access

“The reality of call centres today is you need a lot of remote capability for people who are going to work off-site,” said telecommunications analyst Jon Arnold, principal of J. Arnold & Associates

Published on: October 4th, 2005 Greg Meckbach

Today’s buyers of contact centre offerings are looking to hosted solution providers for bigger, better ROI and fewer risks

That’s why hosted solution providers leverage their expertise in all communication areas — phone, e-mail, fax, chat — in one package. Customers don’t have to build, maintain, or upgrade hosted systems.Initial capital costs

Published on: October 4th, 2005 Luigi Benetton

Women are still on the wrong side of the digital divide but P3s can change that

There’s been a lot of talk about the digital divide: between developed and developing nations, rich and poor, urban and rural. What’s less common is discussion of the gender divide, but it’s just

Published on: October 4th, 2005 Vawn Himmelsbach