Number of telecom complaints increased in 2017 after a 3-year decline, CCTS reports

After three years of decline, the number of complaints registered against Canada's telecommunications firms rose by 11 per cent this year, according to the latest annual report from the Commission for Complaints for

Published on: November 28th, 2017 Eric Emin Wood

Canadian firms embrace Alexa for everything from flight tracking to making phone calls

Amazon's Alexa launch to the Canadian market may have been long awaited, but the ecosystem of Canadian-based Skills will assemble almost immediately. Some of Canada's top national brands have Alexa Skills that will

Published on: November 16th, 2017 Brian Jackson

Telus to purchase U.S.-based Xavient Information Systems for $250M USD

Telus Corp. is reversing the usual Canadian position in international acquisitions and buying a California-based company. The Vancouver-based telecommunications giant announced Monday that it was purchasing Simi Valley, Calif.-based business process and IT

Published on: October 30th, 2017 Eric Emin Wood

Big banks and telcos backing $185 M supercluster bid for national digital identity system

Correction: A previous version of this story incorrectly reported $485 million in funding committed to the project. The correct number is $185 million.  Identification systems have been based on face-to-face interactions and on

Published on: September 22nd, 2017 Mandy Kovacs

Customizable ‘back-to-school’ smartphone launches in Canada today

Getting ready for school to start in a few weeks? How about a smartphone for just that. Alcatel has released the Alcatel A50, complete with SNAPBAK accessories for all sorts of customization. For

Published on: August 18th, 2017 Alex Radu

Telus now taking Canadian pre-orders for Android co-founder’s Essential Phone

Canadian telecommunications giant Telus Corp. has officially announced the month of release and price point for Canadians interested in buying Android co-founder Andy Rubin's Essential Phone. Telus is already taking preorders for the

Published on: August 18th, 2017 Eric Emin Wood


Major telecom outage hits Atlantic Canada

A cut cable has been identified as the cause of a widespread mobile and landline phone service outage that left residents of Eastern Canada scrambling to connect for much of the day Friday. The

Published on: August 4th, 2017 IT Business Staff

Seniors most likely to benefit from digital health technologies, but least likely to adopt it

With the number of seniors officially surpassing the number of children in Canada according to the 2016 census, the healthcare industry is bracing itself for what’s being dubbed as the “silver tsunami.” And

Published on: July 27th, 2017 Mandy Kovacs

TNW Wireless asks CRTC to compel Bell, Telus to make wholesale roaming agreements

A wireless provider that wants to offer data-only phone subscriptions across Canada is appealing to the Canadian Radio-television and Telecommunications Commission (CRTC) to compel Bell Mobility and Telus Mobility to provide it wholesale

Published on: July 5th, 2017 Brian Jackson

Andy Rubin’s Essential phone coming to Canada this summer

The inventor of Android has a new company, Essential, and its debut smartphone will be available to pre-order from Telus Mobility by the end of July. Andy Rubin, the CEO of Essential, is

Published on: June 15th, 2017 Brian Jackson

From rut to cloud: Kinark’s digital transformation

Before its digital transformation Kinark Child and Family Services, a Markham, Ont.-based child mental health services provider, was not just behind the pack technologically — it was nowhere to be seen. “They were

Published on: May 18th, 2017 Glenn Weir

Canadian telecom sector competitive in world market, IoT will help it be more efficient: new report

Most Canadians believe the country’s telecommunication (telecom) industry is uncompetitively expensive and compares poorly to those in other regions, but that’s not entirely accurate, according to a new report by the Montreal Economic

Published on: May 15th, 2017 Mandy Kovacs

Canadians are happy with their wireless carriers

Canadian wireless carrier customer satisfaction is on the rise according to the J.D. Power 2017 Canadian Wireless Customer Care Study. Based on a 1,000 point scale, the overall Canadian wireless customer care satisfaction

Published on: May 2nd, 2017 Alex Radu