The power of feedback

by Stuart Crawford Wow, was all I had to say after reading some feedback from the Atlanta MSPU boot camp. I was shocked to say the least. I won’t get into the finer

Published on: April 4th, 2012 Stuart Crawford

Listening to clients is secret to Voices.com’s success

Listening to clients and paying attention to their concerns is top priority at Voices.com, a London, Ont.–based voice talent firm that works with producers such as DreamWorks and networks like NBC, ABC, and

Published on: November 26th, 2010 Nestor Arellano

Canadian user drops Maximizer CRM over failed BlackBerry sync

An executive of a Whitby, Ont.-based business who tried a new customer relationship management (CRM) tool from Maximizer Software Inc., says the products' inability to connect with his workers' BlackBerry devices has left

Published on: September 13th, 2010 Nestor Arellano

Do we need to certify business savvy?

IT professionals have demonstrated a willingness to pile up IT certifications. In an increasingly competitive job market, they see them as a way to separate themselves from the pack. But no IT certification

Published on: August 6th, 2010 Randy Dufault

ICTC calls for creation of national internship and mentorship programs

The Information and Communications Technology Council (ICTC) is calling for the creation of a national internship program and a national mentorship program with small businesses playing an integral part of boosting Canada's digital

Published on: July 21st, 2010 Brian Jackson

Jargon, hyperbole among top CIO communication errors

For years,CIOs have been fighting the stereotype that they're weak communicators, unable to speak the language of business or relate to anyone outside of IT. But by using practiced communication skills, many CIOs

Published on: July 16th, 2010 Meridith Levinson

How to deal with presentation panic – Steve Jobs’ style

Steve Jobs had a serious and embarrassing Wi-Fi problem to deal with. It was plain to the thousands in attendance and the tons more people watching online: On Monday at WWDC, Jobs was

Published on: June 10th, 2010 Thomas Wailgum

5 smart ways to sell your tech idea to the suits

Thomas Murphy needed a new ERP system, and he needed $300 million to buy it.With a price tag that large, you'd think Murphy would add every justification he could think of to his

Published on: April 14th, 2010 Mary K. Pratt

14 ways to avoid being pink slipped

The threat of a layoff hangs over many corporate cubicles these days.But the smart IT worker can avoid being pink slipped well before the danger signs appear, according to Blaine Loomer, corporate sales

Published on: February 22nd, 2010 Nestor Arellano

New Brunswick teachers give 3Rs a new twist

Teachers in New Brunswick are reinventing education's 3Rs to train students who may one day be the vanguard of the province's tech industry.New Brunswick's NB3 program, which was launched last year, places special

Published on: November 27th, 2009 Nestor Arellano

Eight tips on how IT folk should deal with finicky users

Those damned users. They're always whining about how people in IT don't get them, don't know how to communicate, and need to "align" to their interests. As if only IT pros have to

Published on: June 17th, 2009 Lisa Schmeiser

How to keep your tech career vibrant in today’s tough economy

The economy is in trouble…everywhere. Even outsourced providers are nervous. Already under stress, IT staffers see their jobs getting more and more difficult as they must do more with less, all while wondering

Published on: January 6th, 2009 Galen Gruman and Joaquim P. Menezes

Social skills – and hygiene – can help lovelorn techies

Lookin' for love? Then shave off that scraggly beard, ditch the too-tight tee from a geeky conference last decade and leave the Teva sandals at home. That's just some of the advice from

Published on: June 9th, 2008 Carolyn Duffy Marsan

Soft skills will see organizations through the potentially disruptive generational transition to shared services

With some 25 per cent of the federal public service workforce up for retirement in the next five years, you might think government managers would have higher priorities than fostering courtesy and collaboration

Published on: December 19th, 2006 Tim Lougheed