Ontario firm works wonders with water … and its own fortunes

Unlike the alchemists of medieval times, Steve Hengsperger didn't aspire to change base metals into gold.But what he sought, and accomplished, was no less amazing – the transformation of ordinary cold tap water

Published on: June 23rd, 2009 Nestor Arellano

5 months after launch Edmonton 311 service fields 5,000 calls daily

Edmonton has become the latest Canadian municipality to hook up residents directly to the whole gamut of city services through a 311 call centre and is the first in North America to do

Published on: May 22nd, 2009 Brian Jackson

New tech, old-style marketing drives Halifax firm’s success

In a troubled financial environment that's seeing well-established companies bleed revenues, a four-year-old outdoor products store in Halifax, Nova Scotia is thriving.Magic mix The firm's owner attributes this success to a blend of

Published on: May 22nd, 2009 Nestor Arellano

How a Canadian firm achieved double-digit growth in a down economy

Dan Snider calls it the "napkin to cash process" – the entire concatenation of events that starts with a sales rep getting the customer's name, and concludes with collections."We've implemented CRM to automate

Published on: May 21st, 2009 Joaquim P. Menezes

Canadian firms lead in telework, lag in mobility

Recent surveys testify to the dramatic growth of telework in Canada. The number of Canadian organizations offering telework has grown from 25 per cent in 2007 to 40 per cent in 2008, according

Published on: May 6th, 2009 Joaquim P. Menezes

Skimping on staff training is “risky” for Canadian firms

As Canadian firms struggle to contain costs and keep the lights on, employee training is an area hard hit by the financial downturn.According to surveys by analyst firm Info-Tech Research Group, cutting "discretionary

Published on: April 27th, 2009 Joaquim P. Menezes

Expert tips on how your small firm can do business with a big enterprise

For a small or midsized enterprise (SME) in Canada, doing business with a larger enterprise can be the fast-track to incredible success.Expansion into new markets, access to resources, knowledge and skills, and financing

Published on: April 2nd, 2009 Joaquim P. Menezes

Grim EI realities confront laid off Canadian IT workers

As the spate of layoffs continue unabated, the country's much vaunted employment insurance (EI) system offers little solace to laid off IT workers. Years of cutbacks have severely curtailed what they can hope

Published on: March 24th, 2009 Nestor Arellano

Nine most sought-after IT skills for 2009

RELATED STORY: Hot skills that get you ahead of the game in Canada's IT jobs marketBy almost any measure, the economy is in a bad shape.Consumer spending is down, credit markets remain weak,

Published on: January 2nd, 2009 Thomas Hoffman

Faith, hope and smart charity

Every year Canadians donate millions to various charities – but how much of that is spent on specific campaigns and how much on dinners for executives? With donors today demanding greater transparency and

Published on: December 17th, 2008 Vawn Himmelsbach

How IT helped two small Canadian firms achieve huge business success

While an uncertain economy is likely to impede the overall growth of Canadian small businesses over the 12–18 months, firms that adapt quickly and creatively to market changes will survive – and even

Published on: October 14th, 2008 Kavita Gosyne

Three Ontario utilities energized with shared customer information system

Sharing a common customer information management system could save Ontario utilities millions of dollars – savings that could potentially be passed on to consumers.Such a shared system has been created by London's Hydro

Published on: October 13th, 2008 Kavita Gosyne

Canadian poultry company uses business process management apps to bag golden egg

A Canadian poultry firm aims to drastically cut down delays in sales reporting and improve its data analysis capabilities by automating these procedures using business process management (BPM) software tools. Pinty's Delicious Foods,

Published on: August 8th, 2008 Nestor Arellano

Canadian toy maker reaps rich rewards with new enterprise software apps

Spin Master is best known to Canadian consumers as the maker of the Air Hogs flying toy. "There's never a dull moment with an Air Hogs flying toy overhead," runs a slogan on

Published on: July 4th, 2008 Nestor Arellano