City of Toronto launches Civic Innovation Office

The city of Toronto is putting its money where Mayor John Tory's mouth is by launching a Civic Innovation Office. Tory himself announced the new division Tuesday during Elevate Toronto, a new conference

Published on: September 12th, 2017 Eric Emin Wood

Futurist warns municipalities to adapt to the 21st century – or be left behind

WINDSOR, ON. - Facing a room full of municipal IT staff, futurist Jim Carroll warned that too many of Canada’s towns and cities are falling behind when it comes to entering the 21st

Published on: June 6th, 2017 Eric Emin Wood

5 months after launch Edmonton 311 service fields 5,000 calls daily

Edmonton has become the latest Canadian municipality to hook up residents directly to the whole gamut of city services through a 311 call centre and is the first in North America to do

Published on: May 22nd, 2009 Brian Jackson

SAP helps Edmonton get the 411 on 311

311

Published on: May 21st, 2009 Brian Jackson