Consumers dump sites with bad customer service

Companies selling products or services online could easily charge more if they just treated their customers a bit better.That's according to a Harris Interactive study released last week, which noted that 85 per

Published on: October 19th, 2010 Sharon Gaudin

Indian immigrant, Quebec musician, antique dealers top eBay entrepreneur awards

An immigrant from India who took the risk of diving into online auctions, a Quebec-based musician with a knack for blending social media tools and a couple with nearly zero computer skills, bagged

Published on: October 12th, 2010 Nestor Arellano

Embrace Canadian identity with dot-ca address, ad guru says

Canadian businesses should capitalize on their “unique” Canadian character and take advantage of the good reputation of dot-ca domain names have in the online market space, according to advertising guru Terry O'Reilly.“Every product

Published on: September 30th, 2010 Nestor Arellano

CIRA changes remove hassle for domain name owners

Canadian domain name registrars are optimistic that managing their clients’ .ca addresses will become easier when the Canadian Internet Registry Authority (CIRA) rolls out next month a redesigned domain name registration system and

Published on: September 17th, 2010 Nestor Arellano

Google experiments could limit competition for top search results

Google prides itself in its so-called “20 per cent time” philosophy that encourages the company's engineers to pursue their own projects for up to 20 per cent of their work hours even if

Published on: September 7th, 2010 Nestor Arellano

Google Realtime search a powerful business tool

Google added new functionality to its real-time search engine, and moved it from an obscure feature buried in the options on the left pane of the standard Google search, to its own Web

Published on: August 30th, 2010 Tony Bradley

QR Code Security – Are we ready to discuss the risks?

The Quick Response codes we see on everything from movie posters to business cards are becoming the ubiquitous contact links of an entire new generation of mobile devices and the people who use

Published on: August 29th, 2010 Claudiu Popa

American Eagle suffers unprecedented Web site downtime

HANG IN THERE. That was the first plea American Eagle Outfitters offered its nearly 1.5 million Facebook friends three days after its trio of e-commerce sites had crashed.The online retail outlets--ae.com, aerie.com and

Published on: August 10th, 2010 Thomas Wailgum

Should your business be on eBay?

Lately a lot’s being said about businesses needing to stake their claim on the social media arena. But does your business need to have presence on an online auction site such as eBay

Published on: July 28th, 2010 Nestor Arellano

How to become Canada’s top eBay seller

Two Thornhill, Ont. teenaged brothers dreamt up a global business selling golf balls, and drove their company to the top of eBay Canada's contest last year.Does you business have what it takes to

Published on: July 28th, 2010 Nestor Arellano

POS, supply chain systems top Canadian retailers’ IT purchase choices for 2010

  Majority of Canadian retailers prefer sticking to the tried and true when it comes to software purchases, according to a recent survey of the industry. In a poll of 34-mid-to-large sized retailers, the

Published on: July 20th, 2010 Nestor Arellano

Social media in, cloud computing out for Canadian retailers

A majority of Canadian retailers are embracing social media technologies but giving cloud computing the cold shoulder, according to a recent survey looking into the tech buying patterns of local sellers.All of the

Published on: July 15th, 2010 Nestor Arellano

Millions plundered from unsuspecting consumers in online credit card fraud

The U.S. Federal Trade Commission has disrupted a long-running online scam that allowed offshore fraudsters to steal millions of dollars from U.S. consumers -- often by taking just pennies at a time.The scam,

Published on: June 29th, 2010 Robert McMillan

Pricey lesson – the glitch that cost Zappos.com $1.6m

How much are easy-to-consume, intuitive user interfaces worth to companies today? On the list of "must haves" for CIOs, tech pros and non-IT executives involved in large software development projects, quality user-interface design

Published on: June 9th, 2010 Thomas Wailgum