IT World Canada's Steve Proctor chats with ServiceNow's vice-president of innovation Chris Pope about some of the common mistakes organizations make when adopting digital tools, the importance of not "over-engineering things", and more.
Beyond the comfort level, working from home has many other benefits. There's the time saved on commuting, fewer distractions - one can only take so many stories about someone's cat - and more.
Most companies assume they’re giving customers what they want. In reality, they couldn’t be further from the truth. Eighty per cent of chief executive officers believe they deliver superior customer experiences, but only
The Digital Transformation Conference and Awards came and went, but it featured a number of important discussions around cybersecurity that are top of mind for IT professionals across the country. People’s appetite for
Businesses and organizations in every corner of the country are coming to the same realization – it’s innovate or bust. The third annual Digital Transformation Conference and Awards celebrated category finalists’ ability
When an organization looks to undergo a digital transformation, having leadership willing to buy in and take that risk is an essential ingredient. But for Fred and Jill Morison, the owners of Morison
Modernization can be especially challenging for needs shelters. Often underfunded, these agencies lack the digital assets to properly track its visitors and manage resources. Drop in Calgary (DI) was one such case. Before
Canada performs better on a wide range of health indicators such as life expectancy, infant mortality, and obesity rates, and spends less per capita on health care than the U.S., according to the
The finance industry has been at the edge of digital transformation for many, many years. For the Royal Bank of Canada, the disruption and access to information has empowered consumers and seized the
Changing donor behaviours and the rapid pace of innovation made the Canadian Blood Services take a step back and make some significant changes to its recruiting strategy. Its previous system of using call
It’s a story we’ve heard before – a large public sector entity looking for a way out of the manual and cumbersome processes that still linger across the business. In this case, it
The Workplace Safety and Insurance Board (WSIB) is one of the largest insurance organizations in North America covering over 5 million people in more than 300,000 workplaces across Ontario. In 2018 the WSIB’s
Published on: August 1st, 2019 ITBusiness Staff @itbusinessca
Who will win the category? Attend the Digital Transformation Conference and Awards on Aug. 8 and find out. Morison Insurance Brokers When an organization looks to undergo a digital transformation, having leadership
Who will win the category? Attend the Digital Transformation Conference and Awards on Aug. 8 and find out. Canada Health Infoway (PrescribeIT) Funded by the federal government, the Canada Health Infoway has been
