DX Awards 2019 – ServiceNow’s VP of innovation Chris Pope

IT World Canada's Steve Proctor chats with ServiceNow's vice-president of innovation Chris Pope about some of the common mistakes organizations make when adopting digital tools, the importance of not "over-engineering things", and more.

Published on: August 29th, 2019 Alex Coop

How working from home benefits the employee and the employer

Beyond the comfort level, working from home has many other benefits.  There's the time saved on commuting, fewer distractions - one can only take so many stories about someone's cat - and more.

Published on: August 18th, 2019 Buckley Smith

Stop being proud of complexity, says ServiceNow’s VP of innovation

Most companies assume they’re giving customers what they want. In reality, they couldn’t be further from the truth. Eighty per cent of chief executive officers believe they deliver superior customer experiences, but only

Published on: August 15th, 2019 Alex Coop

The biggest cybersecurity takeaways from the Digital Transformation Conference and Awards

The Digital Transformation Conference and Awards came and went, but it featured a number of important discussions around cybersecurity that are top of mind for IT professionals across the country. People’s appetite for

Published on: August 15th, 2019 Alex Coop

The Digital Transformation Conference and Awards 2019 at a glance

  Businesses and organizations in every corner of the country are coming to the same realization – it’s innovate or bust. The third annual Digital Transformation Conference and Awards celebrated category finalists’ ability

Published on: August 12th, 2019

Going digital is paying big dividends for Ontario insurance brokerage

When an organization looks to undergo a digital transformation, having leadership willing to buy in and take that risk is an essential ingredient. But for Fred and Jill Morison, the owners of Morison

Published on: August 9th, 2019

Calgary Drop-In Centre takes back time with Azure

Modernization can be especially challenging for needs shelters. Often underfunded, these agencies lack the digital assets to properly track its visitors and manage resources. Drop in Calgary (DI) was one such case. Before

Published on: August 8th, 2019

Information sharing a ‘big concern’ across the country, says PetalMD

Canada performs better on a wide range of health indicators such as life expectancy, infant mortality, and obesity rates, and spends less per capita on health care than the U.S., according to the

Published on: August 8th, 2019

APIs to the rescue for the Royal Bank of Canada

The finance industry has been at the edge of digital transformation for many, many years. For the Royal Bank of Canada, the disruption and access to information has empowered consumers and seized the

Published on: August 8th, 2019

Canadian Blood Services’ 5-year modernization plan leads to new digital team

Changing donor behaviours and the rapid pace of innovation made the Canadian Blood Services take a step back and make some significant changes to its recruiting strategy. Its previous system of using call

Published on: August 8th, 2019

Provincial workers’ compensation board speeds up processing of claims by 90%

It’s a story we’ve heard before – a large public sector entity looking for a way out of the manual and cumbersome processes that still linger across the business. In this case, it

Published on: August 8th, 2019

Digital Transformation Conference 2019 – New case management system improving worker services

The Workplace Safety and Insurance Board (WSIB) is one of the largest insurance organizations in North America covering over 5 million people in more than 300,000 workplaces across Ontario. In 2018 the WSIB’s

Published on: August 1st, 2019 ITBusiness Staff

Digital Transformation Awards 2019 – SME Enterprise Sector finalists

Who will win the category? Attend the Digital Transformation Conference and Awards on Aug. 8 and find out.   Morison Insurance Brokers When an organization looks to undergo a digital transformation, having leadership

Published on: July 24th, 2019

Digital Transformation Awards 2019 – MUSH/Not-for-profit finalists

Who will win the category? Attend the Digital Transformation Conference and Awards on Aug. 8 and find out. Canada Health Infoway (PrescribeIT) Funded by the federal government, the Canada Health Infoway has been

Published on: July 22nd, 2019