Canadian Western Trust applies CRM smarts to 1-800 service

A Vancouver-based financial institution has added call centre functionality to its front office so it can intercept and organize the majority of its incoming customer calls.Canadian Western Trust provides financial products like mortgages,

Published on: December 7th, 2005 Neil Sutton

Bid for customer loyalty lights CRM fuse

A Québec-based credit union is replacing the little green folders that currently hold customer information with a customer relationship management system that will allow account managers to be more proactive with their clients

Published on: December 7th, 2005 Sarah Lysecki

PCL develops on SQL Server, Visual Studio 2005 betas

It could build the applications using older technology that had already been tested on the marketplace or gamble with a newer version that had not yet been tried in the business world. It

Published on: December 7th, 2005 Poonam Khanna

Fleet hits the streets with automated dispatch

An Ottawa-based cab company is taking advantage of IT to both get its drivers out to calls faster and to pay them more quickly.Coventry Connections Inc., which runs a call centre for seven

Published on: December 7th, 2005 Poonam Khanna

Mirage Motion Media creates illusion of 100-person workforce

Mirage Motion Media had two choices: Go with a $5,000-per-year hosted software applications from NetSuite, or spend $150,000 for similar tools from Microsoft.For the 10-person company, the decision was obvious, but not just

Published on: December 7th, 2005 Vawn Himmelsbach

Smaller open source start-ups challenge Red Hat, Novell

When Red Hat announced the end of free support for its Linux distribution, the CTO of Mississauga, Ont.-based Farematrix evaluated various alternatives and settled on Debian as the most stable and best supported

Published on: December 7th, 2005 Ian Mckenzie

Microsoft finally unwraps SQL Server, Visual Studio ’05

With a blaze of publicity centred around a 10-city Canadian marketing tour, Microsoft launched new versions of its relational database and its development system with promises of increased business productivity.“We think from a

Published on: December 7th, 2005 Howard Solomon

Husky Energy solves its personnel puzzle

The commute to work is slightly more complicated than most for offshore oil workers who must take a helicopter trip out to the rig. It’s up to the energy companies to coordinate the

Published on: November 21st, 2005 Poonam Khanna

Analytics offer insight and control: IDC

“Analytic changes mean big changes in dollars earned and dollars saved,” said Robert Blumstein, research director of CRM analytics and marketing applications with IDC.Business analytics software includes business performance management, supply chain management

Published on: November 21st, 2005 Vawn Himmelsbach

Microsoft readies for rivalry with ‘live software’ strategy

The Canadian rollout of Microsoft’s “live software” services strategy will require the company to double-check the terms and conditions of its joint venture agreement with Bell Sympatico, executives said earlier this month.Microsoft Corp.

Published on: November 21st, 2005 Shane Schick

Building it better

One of the Greater Toronto Area's leading developers of condominiums is hoping to expand its document workflow system to help improve the way it manages its supply chain.Tridel, which has built over 65,000

Published on: November 21st, 2005 Nate Hendley