A Vancouver-based financial institution has added call centre functionality to its front office so it can intercept and organize the majority of its incoming customer calls.Canadian Western Trust provides financial products like mortgages,
A Québec-based credit union is replacing the little green folders that currently hold customer information with a customer relationship management system that will allow account managers to be more proactive with their clients
Mirage Motion Media had two choices: Go with a $5,000-per-year hosted software applications from NetSuite, or spend $150,000 for similar tools from Microsoft.For the 10-person company, the decision was obvious, but not just
When Red Hat announced the end of free support for its Linux distribution, the CTO of Mississauga, Ont.-based Farematrix evaluated various alternatives and settled on Debian as the most stable and best supported
With a blaze of publicity centred around a 10-city Canadian marketing tour, Microsoft launched new versions of its relational database and its development system with promises of increased business productivity.“We think from a
“Analytic changes mean big changes in dollars earned and dollars saved,” said Robert Blumstein, research director of CRM analytics and marketing applications with IDC.Business analytics software includes business performance management, supply chain management
The Canadian rollout of Microsoft’s “live software” services strategy will require the company to double-check the terms and conditions of its joint venture agreement with Bell Sympatico, executives said earlier this month.Microsoft Corp.
One of the Greater Toronto Area's leading developers of condominiums is hoping to expand its document workflow system to help improve the way it manages its supply chain.Tridel, which has built over 65,000