WordPerfect Office 13

The $379.99 Standard Edition contains the WordPerfect word processor, Quattro Pro spreadsheet, WordPerfect Presentations, and a new addition, WordPerfect Mail. You also get the Pocket Oxford dictionary, Presentation Graphics X3 for creating and

Published on: March 23rd, 2006 Lynn Greiner

Montreal real estate board upgrades listing service

The Greater Montreal Real Estate Board is making it easy for some 600 commercial agents to evaluate the profitability of a building, get financial forecasts and determine the selling price of a property.Using

Published on: March 22nd, 2006 Vawn Himmelsbach

Software AG aims at Canadian market with SOA products

German data management company Software AG Inc. is taking a new approach to building a North American customer base by going after government and mid- to large-enterprise accounts with its latest service oriented

Published on: March 22nd, 2006 Sarah Lysecki

Scotiabank writes a new chapter in data capture

TORONTO - Scotiabank is using familiar technology in a new way to streamline data capture using digital pens, digital paper and BlackBerry wireless handheld devices.Seeing familiar technology from a new perspective and exploring

Published on: March 22nd, 2006 Vawn Himmelsbach

Bridgepoint prescribes portal for access

If users have to remember more than three passwords, they often start writing them down, according to Novell Canada's chief technology and chief information officer, Ross Chevalier.At Bridgepoint Health, a typical user had

Published on: March 21st, 2006 Poonam Khanna

WorkSafeBC streamlines appeals process

When injured workers go to WorkSafeBC to collect or appeal their compensation, the type of assistance they get largely depends on how case workers interpret the laws and policies governing the compensation board.

Published on: March 7th, 2006 Poonam Khanna

Call centre routes customer inquiries to agents based on knowledge, availability

SynchroSERV has rolled out an IP-based contact centre to measure performance and improve customer service levels.The Vancouver-based company is a contact centre for the real estate industry, providing 24-by-seven tenant services to companies

Published on: March 6th, 2006 Vawn Himmelsbach

Corel puts WordPerfect X3 in play

Corel Corp. is apparently hoping to avoid the jinx of an unlucky number by changing the numbering of the latest versions of its flagship applications. The successors to WordPerfect Office 12 and CorelDraw

Published on: March 6th, 2006 Howard Solomon

Standard to establish electronic records as evidence

After more than three years of development, the Canadian General Standards Board recently released a standard that outlines how to ensure records generated from electronic information systems are reliable, authentic and trustworthy.The CGSB

Published on: March 6th, 2006 Sarah Lysecki

Edmonton power company rewrites billing system

Speaking as part of a panel discussion on customer care, Epcor workflow team lead Michael Lundquist said the project involved a complete rewrite of the software that ran the utility's billing system. Based

Published on: March 2nd, 2006 Shane Schick

Google searches for a home in corporate data management

Google has teamed up with BearingPoint to make search a more relevant tool for businesses and allow enterprise data to be as accessible as Internet pages.Google's Enterprise division has been around for a

Published on: March 2nd, 2006 Neil Sutton

Building better bonds with customers

Insurance broker AON Reed Stenhouse didn’t know if its customers were happy, so it turned to CEM — or customer experience management — to find out.In today’s world, a lot of companies look

Published on: January 31st, 2006 Vawn Himmelsbach

London Drugs shelves PeopleSoft scheduling app

Managing the varied shifts in retail stores is not easy. That’s why Western-Canadian retailer London Drugs has replaced a time and labour module from major software vendor PeopleSoft Inc., and a custom-built scheduling

Published on: December 20th, 2005 Grant Buckler

CRM going beyond sales force automation

You don’t have to mix Mike’s Hard Lemonade with anything to enjoy one of the Mark Anthony Group’s most famous products, but the cocktail of applications Robert Eckley has to deal with is

Published on: December 20th, 2005 Sarah Lysecki