User experience – Are you staying at your own hotel?

It was a luxury hotel - right down to the name, Shangri-La. It had every amenity. Every item radiated luxury. The staff was fabulous - well-trained, dedicated to satisfying your every need. So

Published on: October 23rd, 2013 Jim Love

Salesforce Identity to help handle mobile and cloud in the workplace

Customer management giant Salesforce.com Inc. has launched an integrated identity service for its customers, allowing them to connect across apps and devices. Branded as “Salesforce Identity,” the new features act as a good

Published on: October 15th, 2013 Candice So

Adobe’s server hacked, making data of 2.9 million customers accessible

Adobe Systems Inc. is reporting one of its servers has been hacked, with attackers getting a look at the customer IDs and encrypted passwords of as many as 2.9 million users. In a

Published on: October 4th, 2013 Candice So

Ingenico brings more mobile payment options to Canadian retailers

Mobile payments may have solidified themselves as an industry buzzword, but they won’t catch on with consumers until more retailers bring them into their brick-and-mortar stores, according to payment solutions provider Ingenico Corp.

Published on: September 30th, 2013 Candice So

Oracle marketing cloud shows first fruits of Eloqua acquisition

Oracle Corp. has released a solution integrating Oracle Social Relationship Management with Oracle Eloqua, the fruits of its acquisition of Toronto-based Eloqua Corp. back in December 2012. On Sept. 23, Oracle debuted its

Published on: September 26th, 2013 Candice So

IBM launches network for marketers

Marketers now have another well-rounded solution for analyzing data and improving relationships with customers, thanks to IBM Corp.’s release of a digital marketing network. Launching its network on Sept. 19, IBM partnered with

Published on: September 24th, 2013 Candice So

Marketers lack confidence in their digital marketing skills, Adobe survey finds

Digital marketing has exploded in the last few years, with more tools out there than ever thanks to advances in tech. But many marketers lack confidence in their abilities - with some saying

Published on: September 24th, 2013 Candice So

8 strategies to take your business to the next level

Every business comes to a point in its life cycle where an evaluation must be made to decide what aspects of the company are in need of a little change. Maybe you've noticed

Published on: August 14th, 2013 Joseph Stark

DIY doesn’t a great brand make for small businesses

It looks like most small business owners have a DIY attitude when it comes to brand building. A new American Express Small Business Services survey says 36 per cent of business owners are

Published on: July 24th, 2013 Cheryl Sylvester

TekSavvy buys more time in copyright case vs Hollywood studio

An independent Chatham, Ont.-based Internet service provider has bought itself more time to inform subscribers they may be the target of lawsuits from a Hollywood movie studio.A judge granted an adjournment in court

Published on: January 14th, 2013 Brian Jackson

Keeping good online reputation important for small business too

It’s a dog-eat-dog online world out there. Just ask any business owner that’s seen their online reputation ruined by one scorching review on Yelp, or an angry customer causing trouble on the Web

Published on: September 13th, 2012 Brian Jackson

Retail predictions for 2013: what’s next for Canadian retail?

By Robin Copland, Director of Business Development in the SAS Americas Retail Practice In the third quarter of a fiscal year, retailers have only two things on their minds: the upcoming holiday sales season

Published on: August 21st, 2012 SAS

Ignoring social channels will be considered rude by 2014, Gartner says

In two years, will ignoring a tweet be seen as rude by your customers as ignoring a phone call would be today?That’s what the Egham, U.K. division of consultancy firm Gartner Inc. is

Published on: August 3rd, 2012 ITBusiness Staff

Crowdfunding complements ‘lean startup’ approach and reduces risk

When I describe crowdfunding to my friends that aren’t totally tuned in to the business scene in Canada, I usually get two immediate reactions. The first one is that it seems like a

Published on: July 13th, 2012 Brian Jackson