Pinpoint customer dissatisfaction faster with text analytics

If you're in the hotel business, customer satisfaction isn't just a key metric, it's one that can make or break the company.But until recently, addressing sources of customer dissatisfaction was taking too long

Published on: April 18th, 2008 John Edwards

SAP makes play for hosted customer relationship management

Months after it said it expected to deliver one, SAP on Thursday announced its first hosted CRM software service under the mySAP CRM portfolio. SAP said it is exclusively targeting it towards the

Published on: February 2nd, 2006 Sarah Lysecki