Radian6 helps chart Salesforce.com’s social course

David Alston is listening, and he can hear you talking on the Web's social networks.The chief marketing officer at Radian6, the Fredericton, N.B.-based social media monitoring firm purchased in March by Salesforce.com for

Published on: September 8th, 2011 Brian Jackson

Dell partners with Salesforces.com, Microsoft, Intuit for SMB offering

Just one day after Dell announced its first infrastructure-as-a-service offering, the company is jumping deeper into the cloud. Dell will offer a family of hosted software applications for small and midsized businesses, through

Published on: August 30th, 2011 James Niccolai

3 CRM policies you should never adopt

Too often ignored is the CRM data that's about your users: employees who log in and manipulate data every day.There are some user policies that are tempting, but have some nasty consequences. Here

Published on: March 23rd, 2011 David Taber

How to assess a cloud provider’s access control

Depending on what your cloud application is doing, there will be several levels of access control. The simplest is at the file level: the operating system will enforce user/group/world or access control lists

Published on: February 2nd, 2011 David Taber

Cloud, analytics, CRM hot ticket items for Canadian SMBs: IBM

As companies regain spending confidence, cloud computing technology, customer relations management (CRM) products and analytics tools are fast becoming hot ticket items for Canadian businesses, according to a recent survey released by IBM.The

Published on: January 26th, 2011 Nestor Arellano

Amazon extends EC2 cloud with Oracle CRM and ERP

Amazon has brought a fleet of major PeopleSoft and JD Edward applications to its Elastic Cloud Compute (EC2) service, following a promise in September to do so.The new services are certified by Oracle.

Published on: December 21st, 2010 Keir Thomas

Vocomo brings CRM to mobile devices

Entering its 10th year of operations, Toronto-based Vocomo Inc. has experience enabling a range of business mobile applications - from SMS alerts and mobile payments to mobile chat and dating.Its latest focus has

Published on: December 13th, 2010 Brian Jackson

Free version of Salesforce.com’s Chatter to roll out

Salesforce.com on Tuesday announced Chatter Free, a version of its social collaboration software that includes a Facebook-like "invite" feature that enables paying users to invite anyone, even non-Salesforce.com customers, to use Chatter. Chatter

Published on: December 8th, 2010 Chris Kanaracus

Listening to clients is secret to Voices.com’s success

Listening to clients and paying attention to their concerns is top priority at Voices.com, a London, Ont.–based voice talent firm that works with producers such as DreamWorks and networks like NBC, ABC, and

Published on: November 26th, 2010 Nestor Arellano

Three LinkedIn strategies to boost business

Susan Varty didn't plan to publish a short book based on the informative responses she collected on her question posted to LinkedIn, but she's glad she did.The principal consultant at Toronto-based Wordtree Consulting

Published on: November 2nd, 2010 Brian Jackson

How retailers are taking advantage of location-based services

Businesses are integrating location-based services such as Foursquare, Gowalla, Loopt and Socialight into enterprise applications.For example, ice cream retailer Tasti D-Lite incorporated Foursquare into its loyalty program, providing extra reward points for customers

Published on: November 1st, 2010 John Brandon

B.C.’s Green Party hires Toronto-based green IT provider

There's never a good time for your technology to fail, but Rebecca Helps still regrets that her database system crashed during the Green Party of British Columbia's annual general meeting.The executive director of

Published on: October 4th, 2010 Brian Jackson

Chatter Mobile will make business more personal, says Salesforce exec

Small business subscribers to Salesforce.com Inc. seem interested in using Chatter Mobile, but are waiting until the “Twitter for business” applications to launch later this year before jumping on board, according to users.

Published on: September 16th, 2010 Brian Jackson

Social media in, cloud computing out for Canadian retailers

A majority of Canadian retailers are embracing social media technologies but giving cloud computing the cold shoulder, according to a recent survey looking into the tech buying patterns of local sellers.All of the

Published on: July 15th, 2010 Nestor Arellano