Convergence, mobility requires a planned approach to IT

Systems architecting: you either love it or hate it. If you ignore it, however, problems will arise. You might challenge this by claiming that you have not needed it before. But the much

Published on: June 13th, 2006 Ron Scott

Securing the network border by checking clients prior to admission

He reassured American businesses catering to Canadian tourists that new ID and documentation requirements would not be “too restrictive.”In short, the U.S. government is trying to make sure people who try to enter

Published on: June 13th, 2006 Greg Meckbach

Just when you thought it was safe to let employees access the Internet

- Includes history of IM - Plenty of background info on network security threats - Explains regulations on corporate message archiving - ISBN No. 1-55558-338-5Bookstores are full of depressing non-fiction works, which predict

Published on: May 9th, 2006 Greg Meckbach

Mitel exec predicts physical security passes will be used to help with instant messaging

Video communications will never replace all face-to-face business meetings, but IT administrators need to be able to divvy out enough bandwidth to the right users so they can talk using their Web cams,

Published on: May 9th, 2006 CN Staff

Open source PBX software is cheaper but analyst warns it lacks features

Private branch exchanges (PBXs) with open source telephony software may cost less than voice products from major manufacturers, but one industry observer warns companies who buy cheaper products will usually get fewer features.Equipment

Published on: May 9th, 2006 Greg Meckbach

National law firm adds voice over IP capability to existing telephony

A large Canadian law firm with six offices across the country is using voice over IP to reduce the cost of calling between offices while keeping its existing private branch exchanges (PBXs).Borden Ladner

Published on: May 9th, 2006 Vawn Himmelsbach

Alberta government to provide WiMAX-based Internet in rural areas

“It's starting to become a necessity for conducting business,” says Darcy Ferguson, director of finance and administration for the board. But apart from a couple of towns of more than 1,000 people, where

Published on: May 9th, 2006 Grant Buckler

WiMax catches attention of carriers

As this year began with the certification of the first WiMAX broadband wireless products, the emerging standard's role in wireless broadband communications began to take shape. Telecommunications carriers have started moving to implement

Published on: May 9th, 2006 Grant Buckler

Policy review panel recommends easing regulation, CRTC reform

The panel released its report shortly after the election of the Conservative government. At press time, Industry Minister Maxime Bernier had not responded to the report, other than issuing a statement promising to

Published on: May 9th, 2006 CN Staff

CRTC may deregulate local competition if CLECs get 25 per cent market share

The Canadian Radio-television and Telecommunications Commission said last month it could deregulate 86 of Canada's markets on a case by case basis, depending on the level of competition within each area.Following the Telecom

Published on: May 9th, 2006 Sarah Lysecki and Neil Sutton

News Briefs-Voice on the Net Canada

Ronald Gruia, program leader for emerging communications at Frost & Sullivan Canada, said portable phones that use the IEEE 802.11 Wi-Fi protocol use more battery juice than conventional cell phones because they constantly

Published on: May 9th, 2006 CN Staff

Security vendors blame USB memory keys for some network security breaches

Users are saving data on to devices ranging from CDs to iPods, and IT managers are rarely able to keep track of which files have been saved on to portable storage devices, said

Published on: May 9th, 2006 CN Staff

Fixed-mobile convergence includes handsets with cellular, Wi-Fi interface

Lines between wireline and wireless phone services have blurred and will continue blurring, and fixed-mobile convergence will become a key differentiator for telecommunications service providers. Those were the key messages from panelists discussing

Published on: May 9th, 2006 Grant Buckler

IP, SIP, presence awareness can improve customer service

Before spending more money on your contact centre, consider the possibility that you might be on the wrong path. From a high level, there is a tendency to treat contact centres generically. Their

Published on: May 8th, 2006 Ron Scott