Fixed-mobile convergence includes handsets with cellular, Wi-Fi interface

Lines between wireline and wireless phone services have blurred and will continue blurring, and fixed-mobile convergence will become a key differentiator for telecommunications service providers. Those were the key messages from panelists discussing

Published on: May 9th, 2006 Grant Buckler

IP, SIP, presence awareness can improve customer service

Before spending more money on your contact centre, consider the possibility that you might be on the wrong path. From a high level, there is a tendency to treat contact centres generically. Their

Published on: May 8th, 2006 Ron Scott

Tardy conference call participants drive demand for presence awareness

Beamish, who discussed the concept of presence awareness (please see Executive Spotlight, page 23), was ten minutes late for the interview. Rather than having Beamish call me at the agreed-upon-time, Mitel's public relations

Published on: May 8th, 2006 Greg Meckbach

Engineering consulting firm replaces stand-alone file servers with WAFS

Employees in different locations often work on the same project or proposal, and need to access the same files. But with a network of 450,000 files and 300 GB of storage, trading files

Published on: December 12th, 2005 Vawn Himmelsbach

Feds table legislation giving CRTC power to fine firms, individuals

The Telecommunications Act amendment would give the CRTC the power to impose an Administration Monetary Penalty (AMPs) on a firm for a maximum of $10 million for the first offence and $15 million

Published on: December 12th, 2005 Sarah Lysecki

CRTC orders VoIP providers to inform customers of 911 service limitations

There are two types of emergency phone service: basic and enhanced. Basic 911 connects the caller to a central call centre. From there the call is connected to the emergency response responsible for

Published on: December 12th, 2005 Elisabeth Ostiguy

Most firms shy away from biometrics, content with conventional passwords

Relying on human anatomy to authenticate the identity of a company’s employees or customers has still not caught on. The standard corporate password is accepted by most. Canadian uncertainty about biometrics contributes to

Published on: December 12th, 2005 Fawzia Sheikh

CRTC ponders forbearance, VoIP, price caps

The Canadian Radio-television and Telecommunications Commission has weighed in on several other issues of importance to people using telecom services.Other current regulatory matters include: Local forbearance: The CRTC is considering conditions under which

Published on: December 12th, 2005 Grant Buckler

Policing the telcos

Soon — possibly before you read this — a three-member panel created by Industry Minister David Emerson last spring will publish a report on Canadian telecommunications policy. It has received thousands of pages

Published on: December 12th, 2005 Grant Buckler

News Briefs

The Canadian government has tabled the Modernization of Investigative Techniques Act, which would force Internet service providers to hand over subscriber records and other data to police during investigations. The Canadian Association of

Published on: December 12th, 2005 ITBusiness Staff

Converged networks give IT administrators security concerns

The report, which examined the network security habits of executives and workers in more than 50 countries, was conducted last summer and included interviews with 35 Canadian executives. Forty-seven per cent of respondents

Published on: December 12th, 2005 Neil Sutton

Bell, Telus start rolling out EV-DO to major cities, offering speeds of more than 400K

Bell and Telus have launched their third-generation (3G) wireless networks, which typically give users transfer rates of 400 to 700 Kilobits per second.Telus Mobility’s service will be available in Toronto, Montreal, Vancouver, Calgary

Published on: December 12th, 2005 Shane Schick

Convergence has limited value for telecom service providers

The concept of a value chain is the effect of successively building one product or service on top of another, with the value increasing at each step. It is a useful management tool,

Published on: December 12th, 2005 Ron Scott

Despite unfounded privacy concerns, biometrics provides superior security

In a survey of IT decision-makers conducted by Forrester Research Inc., 13 per cent of respondents said they predicted their companies will be using biometrics by the end of 2005 (please see Most

Published on: December 12th, 2005 Greg Meckbach