Telecom complaints went up 73% last year, and Bell received one third of them

The Commission for Complaints for Telecom-television Services (CCTS) received a record number of complaints last year, but also recorded fewer breaches of its Wireless Code, according to the organization's 2018-mid-year report. Released today,

Published on: April 10th, 2018 Eric Emin Wood

Hashtag Trending – Data breach at Bell Canada, most Android apps aren’t ready for GDPR

Bell Canada suffers a data breach, more than half of Android apps don't follow the new EU data protection regulations, and Elon Musk isn’t getting paid unless Tesla is massively successful. First from

Published on: January 24th, 2018 Mandy Kovacs

Bell acknowledges data breach

Bell Canada has acknowledged hackers have accessed personal information of what it has told CBC News are less than 100,000 customers. The telco says information accessed included names, email addresses, account user names

Published on: January 23rd, 2018 Howard Solomon

Takedown of U.S. net neutrality laws may embolden Canadian telecoms to follow suit, says CIRA CEO

The Federal Communications Commission (FCC)’s decision to roll back net neutrality laws won’t impact Canadians in the short-term, but they might feel the pinch down the road, says the CEO of the Canadian

Published on: December 15th, 2017 Alex Coop

4 opponents and 5 proponents of net neutrality in Canada

Published on: December 15th, 2017 Eric Emin Wood

Number of telecom complaints increased in 2017 after a 3-year decline, CCTS reports

After three years of decline, the number of complaints registered against Canada's telecommunications firms rose by 11 per cent this year, according to the latest annual report from the Commission for Complaints for

Published on: November 28th, 2017 Eric Emin Wood

Big banks and telcos backing $185 M supercluster bid for national digital identity system

Correction: A previous version of this story incorrectly reported $485 million in funding committed to the project. The correct number is $185 million.  Identification systems have been based on face-to-face interactions and on

Published on: September 22nd, 2017 Mandy Kovacs

Bell partners with Samsung to integrate advanced messaging for Canadian smartphone users

How we communicate with others via our mobile phones has been in constant flux since the first cellphone was created, from voice calling to text messaging to a variety of third party applications.

Published on: September 6th, 2017 Mandy Kovacs

Major telecom outage hits Atlantic Canada

A cut cable has been identified as the cause of a widespread mobile and landline phone service outage that left residents of Eastern Canada scrambling to connect for much of the day Friday. The

Published on: August 4th, 2017 IT Business Staff

TNW Wireless asks CRTC to compel Bell, Telus to make wholesale roaming agreements

A wireless provider that wants to offer data-only phone subscriptions across Canada is appealing to the Canadian Radio-television and Telecommunications Commission (CRTC) to compel Bell Mobility and Telus Mobility to provide it wholesale

Published on: July 5th, 2017 Brian Jackson

Bell Canada says it’s been hacked, apologizes to customers

Bell Canada says its customer subscriber database has been hacked, with the exposure of almost 2 million email addresses, 1,700 customer names and/or telephone numbers. “There is no indication that any financial, password

Published on: May 16th, 2017 Howard Solomon

Canadian telecom sector competitive in world market, IoT will help it be more efficient: new report

Most Canadians believe the country’s telecommunication (telecom) industry is uncompetitively expensive and compares poorly to those in other regions, but that’s not entirely accurate, according to a new report by the Montreal Economic

Published on: May 15th, 2017 Mandy Kovacs

Canadians are happy with their wireless carriers

Canadian wireless carrier customer satisfaction is on the rise according to the J.D. Power 2017 Canadian Wireless Customer Care Study. Based on a 1,000 point scale, the overall Canadian wireless customer care satisfaction

Published on: May 2nd, 2017 Alex Radu

Bell still on top, but complaints against telecoms continue to drop, CCTS finds

A new report by the Commissioner for Complaints for Telecommunications Services (CCTS) once again identifies Bell Canada as the telecommunications services provider with the most customer complaints, but also notes that fewer confirmed

Published on: April 6th, 2017 Eric Emin Wood