Three CRM danger zones and how to avoid them

CRM systems are where the data about customer relationships are supposed to live, and they typically provide a report-writing system as well as dozens of canned reports. But reports are incredibly vulnerable to

Published on: August 27th, 2010 David Taber

Facebook falls short of privacy obligations to Canada, says law group

Facebook has failed to meet the Privacy Commissioner of Canada's requirements to improve user privacy controls before the Sept. 1 deadline, according to a University of Ottawa-based law group.The Canadian Internet Policy and

Published on: August 26th, 2010 Brian Jackson

POS, supply chain systems top Canadian retailers’ IT purchase choices for 2010

 Majority of Canadian retailers prefer sticking to the tried and true when it comes to software purchases, according to a recent survey of the industry. In a poll of 34-mid-to-large sized retailers, the

Published on: July 20th, 2010 Nestor Arellano

Steer clear of false starts and launch a winning job search

The days when a decent résumé could get you into the right position are gone. Now more than ever, career experts say, you have to take a strategic approach to your job search

Published on: April 7th, 2010 Mary K. Pratt

Motorcycle firm revs up customer service with SMS

While "speed" was a hallmark of Hero Honda's scooters and motorbikes -- until recently the same couldn't be said of the Indian firm's customer service.Speed Breaker AheadMany of the company's challenges in this

Published on: August 27th, 2009 Kanika Goswami

TweetDeck vs. Seesmic Desktop – what’s best for business?

“What are you doing?” the question atop Twitter.com asks. The obvious answer is reading the never-ending flow of tweets rolling past your eyeballs. The micro-blog messages may only be 140 characters in length,

Published on: May 15th, 2009 Brian Jackson

Facebook takes exception to Burger King application

While Burger King Corp. execs might have thought they were being pretty funny by offering Facebook users free hamburgers if they each deleted 10 online friends,. Facebook Inc wasn't getting the joke.A Burger

Published on: January 19th, 2009 Sharon Gaudin

Excellent e-commerce software that will boost your bottom line

To avoid getting lost in today's constantly evolving online marketplace, organizations should be looking to upgrade your e-commerce system within the next six to 12 months.According to industry analysts, finding a proven vendor

Published on: September 23rd, 2008 Rafael Ruffolo

Canadian poultry company uses business process management apps to bag golden egg

A Canadian poultry firm aims to drastically cut down delays in sales reporting and improve its data analysis capabilities by automating these procedures using business process management (BPM) software tools. Pinty's Delicious Foods,

Published on: August 8th, 2008 Nestor Arellano

Toronto patients test self-serve EMR system

Imagine patients checking up on their lab test result from the comfort of their homes, submitting blood pressure readings to their doctors without going to the clinic, getting prescription refill online and even

Published on: July 15th, 2008 Nestor Arellano

Canadian toy maker reaps rich rewards with new enterprise software apps

Spin Master is best known to Canadian consumers as the maker of the Air Hogs flying toy. "There's never a dull moment with an Air Hogs flying toy overhead," runs a slogan on

Published on: July 4th, 2008 Nestor Arellano

Windows Vista “app gap” is a myth

I love analysts. Whether it's predicting tomorrow's next big thing or sounding the death knell for yesterday's industry pacesetter, analysts never run out of new ways to get it wrong. Case in point:

Published on: June 26th, 2008 Randall Kennedy

Canadian hospitals use online collaboration to cut surgery wait times

"Sorry you just have to wait," are words parents with children who need surgery just dread hearing. Now they may not have to hear these ominous words so often if the new online

Published on: June 25th, 2008 Nestor Arellano

Five tests to determine if SaaS fits your document management project

The pace of content growth and file sharing within, outside and around the corporate environment has made it increasingly important for large and small organizations to set up effective document management systems and

Published on: June 12th, 2008 Nestor Arellano