Supreme Court of Canada rejects telecom incumbents’ appeal of CRTC’s 2019 rate-correction ruling

The Supreme Court of Canada (SCC) says it will not go forward with large telecom incumbents’ request to appeal their case against the Canadian Radio-television and Telecommunications Commission’s (CRTC) mandated wholesale rate correction

Published on: February 25th, 2021 Pragya Sehgal

Firms will need at least 18 months to prepare for new federal privacy law, Rogers official says businesses should start now

The Liberal government has promised to give businesses 18 months to get ready if and when Parliament passes its recently proposed changes to the federal privacy law covering the private sector. However, the

Published on: December 18th, 2020 Howard Solomon

How 5G drones are saving Canadian crops

It’s going to be a while before drone fleets deliver packages en-masse in urban areas, but with 5G networks that improve their capabilities, they are gaining interest with industries in rural areas like

Published on: December 4th, 2020 Tom Li

Complaints against telecom and TV service providers down nearly 20 per cent

The Commission for Complaints for Telecom-Television Services (CCTS), an organization dedicated to helping Canadians resolve their telecom and TV complaints, said that despite the exceptional increase in service use, customer complaints against service

Published on: December 2nd, 2020 Tom Li

Rogers now offers 5G service in 130 Canadian regions

Rogers has expanded its service to 130 regions in Canada, including more rural areas in Alberta, Ontario, and British Columbia. “Digital infrastructure is crucial to fuelling productivity and innovation and driving our economy

Published on: October 14th, 2020 Tom Li

Canadians get free access to 5G with the ‘Big Three’ telcos

None of the Big Three Canadian telcos will charge extra for 5G access. Rogers, the last telco to insist on charging a premium for its 5G access, recanted the plan this week. Rogers

Published on: October 9th, 2020 Tom Li

A summer of STEM: Rogers announces free online programs for youth

Written by Baneet Braich   Despite the school year coming to end and cancelled summer camps, students can now learn from free programs about technology, innovation, and financial literacy at home. Rogers Communications

Published on: June 27th, 2020 ITBusiness Staff

Rogers providing phones with free voice and data plans to help B.C. women in crisis

Rogers Communications today announced partnerships with women’s shelters across British Columbia, including in Metro Vancouver, the Okanagan and on Vancouver Island, to provide connectivity to support them amid the COVID-19 pandemic.  As part

Published on: May 22nd, 2020 Pragya Sehgal

TekSavvy hikes prices for all residential internet subscribers, and says it may need to do it again

The dramatic surge in internet usage amidst the COVID-19 pandemic and the suspended CRTC wholesale pricing are making life difficult for smaller internet service providers (ISP), causing at least one to increase its

Published on: March 30th, 2020 Tom Li

Bell, Rogers, Telus and others temporarily remove internet data caps

As the COVID-19 virus keeps more of the workforce home, major Canadian internet service providers (ISPs) are removing the monthly data cap on their internet subscriptions. While the unlimited services are only temporary,

Published on: March 17th, 2020 Tom Li

Expert says CRTC’s data plan proposals for telcos are ‘misguided’

This week, the Canadian Radio and Telecommunication Commission has been holding a review with major Canadian network operators to discuss the affordability and state of competition of the mobile domain in Canada. Between

Published on: February 21st, 2020 Tom Li

Lessons from “Learning To Expand Your Comfort Zone”: a Rogers & WCT Session

Heather Arthur, Vice President of Customer Care Operations at Rogers Communications, is not one to shy away from new experiences.  In front of a standing-room-only group of Rogers employees, Heather presented her talk

Published on: May 15th, 2019 Fawn Annan

Telus emerges as best Canadian carrier in OpenSignal mobile experience report

OpenSignal, a U.K.-based company specializing in wireless coverage mapping, ranks Telus as the best overall Canadian mobile service provider in its February mobile experience report. The report highlights the advancement of Canada’s 4G

Published on: February 8th, 2019 Tom Li

Small business telecom complaints hit low despite sharp increase overall: CCTS

According to this year's annual report from the Commission for Complaints for Telecom-television Services (CCTS) the number of complaints from small businesses dropped dramatically from 841 last year to 494 this year, despite

Published on: November 27th, 2018 Meagan Simpson