Canadian sales execs make their own BlackBerry killer app

Sales executives are well known for their BlackBerry addiction, which is why a Canadian industry association has created a tool to help the wireless device guide them from the airport to the power

Published on: August 13th, 2009 Shane Schick

Winning the Race with RFID – Canadian firm shows how

Visualize this: you take your regular run in the park and almost immediately after can access key metrics about those laps with nothing more than a loonie-sized device attached to your shoe. That's

Published on: July 6th, 2009 Nestor Arellano

5 months after launch Edmonton 311 service fields 5,000 calls daily

Edmonton has become the latest Canadian municipality to hook up residents directly to the whole gamut of city services through a 311 call centre and is the first in North America to do

Published on: May 22nd, 2009 Brian Jackson

New tech, old-style marketing drives Halifax firm’s success

In a troubled financial environment that's seeing well-established companies bleed revenues, a four-year-old outdoor products store in Halifax, Nova Scotia is thriving.Magic mix The firm's owner attributes this success to a blend of

Published on: May 22nd, 2009 Nestor Arellano

How a Canadian firm achieved double-digit growth in a down economy

Dan Snider calls it the "napkin to cash process" – the entire concatenation of events that starts with a sales rep getting the customer's name, and concludes with collections."We've implemented CRM to automate

Published on: May 21st, 2009 Joaquim P. Menezes

Canadian firms lead in telework, lag in mobility

Recent surveys testify to the dramatic growth of telework in Canada. The number of Canadian organizations offering telework has grown from 25 per cent in 2007 to 40 per cent in 2008, according

Published on: May 6th, 2009 Joaquim P. Menezes

Investing in Business Technology during a Recession: a roundtable discussion

But there's one thing that's at the root of any survival tactics - and that's the technology tools you use to support your business - whether it's a CRM application to get closer

Published on: March 11th, 2009 Denise Deveau

iPhone, BlackBerry to slug it out for “mobile CRM” supremacy

See related story and video: Blackberries and CRM are a "great combination", says Canadian expert Businesses are likely to roll out customer relationship management (CRM) apps on popular smart phone handsets, such as

Published on: February 25th, 2009 Nestor Arellano

Five things you shouldn’t do to be successful in tech sales

There is a huge general fallacy out there that you have to be a talker to be a good salesperson. Too often I've heard people say, "I can't be a sales person. I'm

Published on: February 17th, 2009 James Wong

Six sure-fire strategies to boost your sales real quick

In today's struggling economy, maintaining strong sales growth can pose a big challenge. It's OK to sulk for a little while, but you'll soon have to take action. One of the most efficient

Published on: February 9th, 2009 James Wong

Mobile business apps improve as smartphones get smarter

Applications and tools for mobile workers such as sales personnel and technicians continue to grow in number and complexity as the number of new smart phones and other handhelds grows. Several recent announcements

Published on: October 21st, 2008 Matt Hamblen

Excellent e-commerce software that will boost your bottom line

To avoid getting lost in today's constantly evolving online marketplace, organizations should be looking to upgrade your e-commerce system within the next six to 12 months.According to industry analysts, finding a proven vendor

Published on: September 23rd, 2008 Rafael Ruffolo

Smooth integration necessary for successful CRM implementation

Many Canadian businesses fail to realize the full potential of their customer relations management (CRM) software because of poor integration with existing applications and business processes.

Published on: June 27th, 2008 Nestor Arellano

Kimberly-Clark’s Big Idea promo that’s a blast on YouTube

“To successfully sell a product,” say the marketing folk at Kimberly-Clark, “you need a big idea.”The maker of Kleenex tissues, Huggies diapers, and Viva facial towels is typically associated with brands that are

Published on: May 20th, 2008 Joaquim P. Menezes