Complaints against telecom and TV service providers down nearly 20 per cent

The Commission for Complaints for Telecom-Television Services (CCTS), an organization dedicated to helping Canadians resolve their telecom and TV complaints, said that despite the exceptional increase in service use, customer complaints against service

Published on: December 2nd, 2020 Tom Li

Canadians get free access to 5G with the ‘Big Three’ telcos

None of the Big Three Canadian telcos will charge extra for 5G access. Rogers, the last telco to insist on charging a premium for its 5G access, recanted the plan this week. Rogers

Published on: October 9th, 2020 Tom Li

Bell increasing internet speeds for 80,000 rural homes by the end of 2020

Bell recently announced that it will bring the 50Mbps download/10Mbps upload speeds--the ideal baseline internet access speed set by the CRTC--to 80,000 more homes by the end of 2020. The speed increase will

Published on: September 16th, 2020 Tom Li

TekSavvy hikes prices for all residential internet subscribers, and says it may need to do it again

The dramatic surge in internet usage amidst the COVID-19 pandemic and the suspended CRTC wholesale pricing are making life difficult for smaller internet service providers (ISP), causing at least one to increase its

Published on: March 30th, 2020 Tom Li

Bell, Rogers, Telus and others temporarily remove internet data caps

As the COVID-19 virus keeps more of the workforce home, major Canadian internet service providers (ISPs) are removing the monthly data cap on their internet subscriptions. While the unlimited services are only temporary,

Published on: March 17th, 2020 Tom Li

Bell announces Mirko Bibic as new president and CEO

Bell Canada Enterprises today announced that it has appointed Mirko Bibic as its new president and chief executive officer following yesterday's retirement of former CEO, George Cope. Bibic has also been appointed to

Published on: January 8th, 2020 Buckley Smith

Federal court extends CRTC wholesale pricing suspension

The Federal court has extended the suspension of CRTC’s proposed retroactive internet wholesale pricing until it can confirm a hearing status. According to the order, the Federal Court agreed that the respondent (CRTC)

Published on: November 29th, 2019 Tom Li

Bell petition to cabinet: cheaper wholesale internet ‘yield no real benefits for Canadians’

Bell Canada has filed a petition to the cabinet in its latest effort to overturn the new internet wholesale rates set by the Canadian Radio-television and Telecommunications Commission (CRTC). The petition called for

Published on: November 15th, 2019 Tom Li

Telus emerges as best Canadian carrier in OpenSignal mobile experience report

OpenSignal, a U.K.-based company specializing in wireless coverage mapping, ranks Telus as the best overall Canadian mobile service provider in its February mobile experience report. The report highlights the advancement of Canada’s 4G

Published on: February 8th, 2019 Tom Li

City of Markham and Bell partner for smart city initiative

The City of Markham has announced plans to integrate Bell's Smart City platform, a collection of interconnected Internet of Things (IoT) sensors and technologies. Markham will use the platform's IoT applications to monitor

Published on: February 7th, 2019 Tom Li

Hashtag Trending – Customer takes Bell to court and wins; Amazon HQ2 could drive up rent; Facebook pushes out downvote button to more users

A Toronto customer took telecom giant Bell to court and won, a new report warns cities that Amazon HQ2 could raise rent prices, and Facebook is pushing out its downvote button to more

Published on: May 1st, 2018 Alex Radu

Telecom complaints went up 73% last year, and Bell received one third of them

The Commission for Complaints for Telecom-television Services (CCTS) received a record number of complaints last year, but also recorded fewer breaches of its Wireless Code, according to the organization's 2018-mid-year report. Released today,

Published on: April 10th, 2018 Eric Emin Wood

Hashtag Trending – Data breach at Bell Canada, most Android apps aren’t ready for GDPR

Bell Canada suffers a data breach, more than half of Android apps don't follow the new EU data protection regulations, and Elon Musk isn’t getting paid unless Tesla is massively successful. First from

Published on: January 24th, 2018 Mandy Kovacs

Bell acknowledges data breach

Bell Canada has acknowledged hackers have accessed personal information of what it has told CBC News are less than 100,000 customers. The telco says information accessed included names, email addresses, account user names

Published on: January 23rd, 2018 Howard Solomon