Twitter is a business tool that allows you to listen in on discussions about your brand, converse with early adopters, and interact with customers.

Here are five ways to get the most out of your “tweets.”


Have a well-defined goal

1. Have a well-defined goal

Have a clear purpose in mind to guide your use of Twitter, whether it’s reaching key influencers in your field or engaging with end-users of your product.


Have a well-defined goal

1. Have a well-defined goal

Don’t try and do everything or it will offer little value to your followers. If you must, use separate Twitter accounts for separate purposes.

So use one account to send out news, another to respond to customer complaints, and yet another for participating in industry conversations.


Follow the right people

2. Follow the right people

Listen more than talk: you should be reading as well as writing tweets.

Use the search tool to find people who are talking about your company or industry.


Follow the right people

2. Follow the right people

Follow key commentators in your industry and join in the conversation yourself.

Following customers, key commentators and colleagues will show you care about them and help them communicate their concerns directly to you.


Be Interesting

3. Be Interesting

Offer something valuable in every tweet – whether it is company news, advice, insight or a laugh.

Don’t flood your audience with self-promotion.


Be Interesting

3. Be Interesting

Encourage followers to talk about themselves by asking questions related to mutual interests – they’ll want to answer.

Also’ talk about your followers’ interests and accomplishments – citing names. If you show interest in them – they’ll show interest in you.


Engage people on Twitter and beyond

4. Engage people on Twitter and beyond

Tweets help determine what you have in common with other users. People show loyalty with companies and products they feel are “like us.”

Being genuine helps uncover common interests.


Engage people on Twitter and beyond

4. Engage people on Twitter and beyond

Don’t let conversations end on Twitter. Twitter should be just one facet of your social media presence.

Write blog posts, post pictures on Flickr and put videos on YouTube.

Create ties between Twitter and the rest of the Web by placing links to Twitter users in other blog posts.


Use the right tools

5. Use the right tools

Tools at your desk:

Twitter’s built-in search function is the most important and basic tool. TweetDeck goes a step further allowing multiple searches updated in real time.

A Firefox extension, Shareaholic, allows you to tweet a Web site you like with one click. Another, TwitBin, puts Twitter into your browser’s sidebar.

FriendFeed allows you to consolidate updates from more than 40 different social media sites, such as Twitter, Digg or Facebook, and create threaded discussions.


Use the right tools
5. Use the right tools

On the go tools:

Twinkle, an iPhone app allows you to find other Twitterers nearby.

TwitterBerry is the similar app for BlackBerry users.

TinyTwitter on Windows Mobile and Java-based cell phones and Mo Twit on the Treo are also all popular for keeping tabs on your Twitter account while on the go.

Read the full article by Logan Kugler on Computer World



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