First things first, he agrees with Nicholas Carr, in a commoditized environment, companies no longer compete on the basis of innovation and IT.
Thompson, however, believes the industry may have found a new battleground.
“The toughest challenge facing companies today is getting maximum value out of their IT assets,” he says. “Operational excellence is now where you compete.”
In his book, Thompson calls for a cultural shift in IT where development and innovation is kept separate from operations and maintenance.
“It just doesn’t make sense to have the same people maintaining an application as the ones who built it,” he says, and keeping the two separate will go a long way to solving the problems in IT.