MARKHAM — A global provider of voice-to-text transcription software has opted to host its software with Q9 Networks to improve connectivity and security for its clients.
Voice IQ Inc. provides voice capture, compression and retrieval services to a variety of niche markets, primarily in the court
and health care industry for individual medical and legal practices to large hospitals, legislative assemblies, courthouses and general businesses.
The 12-year-old company contracted with Q9 Networks to improve reliability and connectivity for its transcription software, Netscribe which is used by customers in North American and around the world such as New Zealand and Australian government agencies. Q9 will provide managed hosting with data centre space, high-availability bandwidth and firewall services.
“”The reason for going with Q9 was basically connectivity,”” said David Byberg, vice-president of deployment for VoiceIQ. “”We had another supplier, but it was an intermittent line and if it went down for a milasecond it would cause problems for users, clearing tokens and things so it just wasn’t as reliable as we’d hoped it would be. We had hoped to keep it in house and we have a pretty robust server farm here, but it was the connectivity issue we couldn’t rely on.””
VoiceIQ serves courts in New Zealand that are transmitting wirelessly on to the Internet through VoiceIQ’s systems and over to Australia.
“”Clients think it’s going 3,000 miles but it’s actually quite a bit longer trip. The people pull it down in Australia seconds after it’s been put up and it’s working fantastically,”” said Byberg.
Security was also a major factor for VoiceIQ in terms of ensuring the highly-sensitive data they transmit daily.
“”Outsourcing is great because everyone gets to focus on what they’re good at and we have a limited capacity to do the sort of thing Q9 does. Also with our stuff we’re doing a lot of work in the courts and for the most part that’s public record, but sometimes it’s not and when we get into doing more medical stuff over netscribe, there are a lot of security and privacy concerns.””
Byberg said the pricing model was flexible with Q9.
“”It simply goes up as our bandwidth increases and the expandable bandwidth was the key thing. Our account just grows as it needs to, we don’t need to buy big chunks of bandwidth.””
With customers around the world, VoiceIQ was looking for a provider that could help them connect globally as opposed to a single service provider and Q9 could scale as the needs grow and pay only for what they use.
“”By outsourcing Internet infrastructure to a company such as Q9, the customer does not have to figure out what they need and how much they need up front,”” said Osama Arafat, CEO of Q9 Networks. “”The bandwidth is the most important piece for VoiceIQ, and because we maintain a
network with extensive connections to all major ISPs and we manage how much capacity we have to make sure there is sufficient capacity for all our customers. VoiceIQ can grow and not worry about what resources they need because they are available on tap from Q9.””