Telus automates for improved mobility services

Already a user of several HP OpenView information technology management modules in its IT environment, Telus Mobility has selected HP’s OpenView TeMIP to help manage

its mobile infrastructure, detect faults and increase uptime for its customers.

OpenView TeMIP is a set of assurance applications for mobile providers, with functions like fault and state management, real-time topology views, root cause analysis and service impact analysis.

Hilbert Chan, Telus Mobility’s vice president of corporate engineering, said the carrier conducted a thorough review process but in the end decided on HP’s TeMIP because of its existing HP infrastructure, the functionality of the solution, and the fact HP tools can manage both Telus’s IT and telecommunications environments.

“”We wanted an enterprise-wide infrastructure monitoring system,”” said Chan. “”It will give us more flexibility, and allow us to respond to problems at a quicker pace.””

Chain said TeMIP has a flexible, robust, modular architecture, the ability to extend data processes and data management across to new organizations, and the scalability to manage services. TeMIP will also give Telus more visibility into its network, he said, with the ability to more quickly pinpoint trouble spots and dispatch a solution to ensure minimal disruption to their customers.

Chan said it has had TeMIP installed and running for about six months now, and while it’s tough to trace service improvements to that solution or other upgrades, executives have noticed improved quality of service levels and decreased downtime.

Ananda Subbiah, HP’s worldwide operations domain director, network and service provider business unit, said TeMIP gives Telus Mobility some key benefits including key performance indicators, predictable service levels and the ability to maintain a higher quality of service.

“”Telus is using TeMIP for their overall service assurance capability,”” said Subbiah. “”The key functionality is to provide an overall fault management capability and to proactively manage their customers’ service level agreements.””

Subbiah said TeMIP will also make it easier for Telus to maintain tiered pricing levels, monitor supplier service levels, and improve efficiency.

“”Internally, this means much stronger and proactive customer and network management support,”” said Subbiah.

From a technology perspective, Subbiah said HP’s overall ISM solution comes with a strong solution framework that allows for seamless integration with the network, automated process management and application integration capability.

From an external customer perspective, Subbiah said Telus will be able to provide customer service level management more proactively, and when making acquisitions more efficiently import the new customers into their system.

“”TeMIP gives Telus a very scalable service assurance capability,”” said Subbiah. “”From an acquisition perspective, this would allow Telus to architecturally extend the solution to provide a similar capability to the new organization, allowing for further reduction in cost of ownership.””

Subbiah said HP is also announcing a number of upgrades to TeMIP in June, including stronger convergence capability across Voice and IP management.

“”At a high-level perspective this means stronger solution capability and seamless integration between the OpenView and TeMIP functionality to manage both traditional and IP networks,”” said Subbiah.


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Jeff Jedras
Jeff Jedras
Jeff Jedras is a technology journalist with IT World Canada and a member of the IT Business team. He began his career in technology journalism in the late 1990s, covering the Ottawa technology sector for Silicon Valley North and the Ottawa Business Journal. He later covered the technology scene in Vancouver before joining IT World Canada in Toronto in 2005, covering enterprise IT for ComputerWorld Canada and the channel for Computer Dealer News. His writing has also appeared in the Vancouver Sun & the Ottawa Citizen.

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