Rogers Media Inc. has paid $200,000 to regulators for allegedly sending email messages without a viable way to unsubscribe, which is required under Canada’s Anti-Spam Legislation (CASL).

Since CASL came into force on July 1, 2014, the CRTC has been assessing  and investigating complaints submitted to the Spam Reporting Centre, and doling out more than $1 million in monetary penalties and payments. In June, for instance, Porter Airlines paid a $150,000 penalty for CASL spam violations.

The CRTC’s chief compliance and enforcement officer launched an investigation into Rogers Media’s CASL compliance between July 2014 and July 2015.

The investigation alleged that:

  • Rogers Media sent commercial emails containing an unsubscribe mechanism that did not function properly or which could not be readily performed by the recipient.
  • Sometimes the email address used to unsubscribe was functional for the required minimum of 60 days following the sent message.
  • Requests from some recipients to unsubscribe from receiving future commercial emails were not honoured within 10 business days.

Rogers Media has made a $200,000 payment, and agreed to improve its existing CASL compliance program to ensure all its current activities are fully compliant.

In order to avoid hefty fines related to CASL, businesses need to basically get permission, respect the consent, and follow the rules.

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  • Kits

    Not sure I understand the use of the term “allegedly” in trailer and opening line. Generally, paying a fine is the result of a guilty verdict. What is being played here? Rogers de facto admitted their doing something wrong by paying the quoted amount. So what’s up?!?!?!

    • gisabun

      Like I allegedly ate something today…. You know I did.

    • Carl Bainbridge

      basically it means. we all know I did it, but by agreeing to pay the fine but not being convicted they get to legally avoid accepting responsibility and can legally say they have never been convicted of anti spam violations.

      basically an end run to avoid bigger liability

    • mauriceh

      Writer is a suckup

    • It’s just a matter of reporting on the facts of the case. Unless guilt is determined in a court of law, most media will describe “allegations” against the accused. Even though there was a settlement in this case, no court was involved. By crafting our language carefully, we’re sticking to the facts of what transpired and not opening ourselves up to lawsuits on the grounds libel.

    • Godric Kharg

      You can settle without a guilty verdict. It just means your willing to argue over something that might have been a technical issue or whatever. They paid it, they’ve not spent more or cost us more in legal fees for it, if they want it left as allegedly I’m fine with it.

      Until a judge says guilty, and pay, no on is guilty. Rogers is just being financially responsible. 200,000 dollars now, or half a million to fight after legal fees. Do the math business wise.

  • mauriceh

    Rogers have paid the fine without argument.
    It is not “alleged” any more once they are convicted.
    Quit sucking up.

    • It’s not a matter of “sucking up” but a prudent practice that all news outlets employ to avoid lawsuits. Until a matter is settled in a court of law, it can be described as allegations. You’ll see this done in other media as well.

  • Dave Van De Cappelle

    Roger is yesterday, it is pathetic. I have not roger, Shaw or any TV feed into my house for over a year and half now. We get Our internet for $59 dollars a year. We get our entertainment from a laptop hooked to our HD TV via a HDMI Cable. That laptop is running KODI. I have it set to watch channels you folks paying for TV cannot get, like ESPN and Fox Sports 1. as well as Sky sports and BT sports. I can watch any movie ever made, or every episode of any TV show ever made, all for free.