Readers weigh in on . . .

Re: Canada Post preps ‘Fetch’ service with call centre (Aug. 24)

Your article about fetch is informative and I thank you for the opportunity to talk about a product that we’re very excited

about at Canada Post. I would however, like to clarify one point. Canada Post used Telus’s CallCentreAnywhere product for fetch’s pilot run in Calgary. At this time, we have not committed to a specific call-centre application for the national roll-out. This decision will be made in the coming months after an RFI has been issued and evaluated.

As well, I hope you will allow me one further observation. While the fetch pilot certainly generated significant interest with Canadian consumers (who welcomed the opportunity to be Intimate and AnonymousTM with advertisers), in the IT and advertising communities, it is not yet a household name. We must ensure consistent use of our brand . . . and as such, fetch never takes a capital.

Thank you.

Scott Nowlan
Executive Director, fetch

Editor’s Note: regrets any error that may have been conveyed in the story. However, we do not observe “corporatized” spelling. Where appropriate, all-lower case or all-upper case company or brand names are corrected.

Re: The best technology nobody’s making Part 2 (Aug. 4)

Dreams do come true . . .

Monitor jack: Monitor clamps you attach to the desk have been available for a long time — they work with different manufacturers’ monitors but aren’t very portable.

RetractAdapter: Already available for a USB mouse. I have a Cicero Optical USB mouse with a retractable cable. $20 I think at Future Shop.

Judy Kilpinen

Re: The best technology nobody’s making Part 2 (Aug. 4)

I use a copier daily and have never needed a prop rod to hold the 35 pound cover (Automatic Document Feeder) open while I work on putting documents manually on the glass. I don’t know about other manufacturer’s covers but Canon office copiers have special hinges that will keep the ADF unit up without any help when open. The unit can even go as far as 45 degrees before actually starting to close. Even when the unit is closing there are dampers in the hinges that will slow down the rate of descent, thus preventing injury. Regular plastic covers that can be found on office copiers usually have a spring at the hinge to keep the unit open unless closed manually. These types of hinges have been around for a while so you might suggest to the facilities management team to have your copier checked out or consider a newer and safer model.

Andre Bussiere

Re: Will open source ever measure up? (Aug. 2)

Interesting article on the proposed open source rating system, I think the article could have used a little local Canadian representation to help put it into perspective. You guy are one of the few Canadian tech sites I actually visit for this reason.

Keep up the good work and remember to keep it Canadian.

Reuven Cohen
Chief Technologist & Serial Innovator

Re: Will open source ever measure up? (Aug. 2)

If BRR is good for open source projects, it is good for proprietary projects. The only question is, who would have the nerve to bell the cat?

Larry Phillips

Re: RAM founder spinning in grave (Aug. 25)

You wrote an excellent article about the fact that RAM would never had gone bankrupt if Michael was still alive.

I met the man once in his office and as you stated in your previous article he was a very, very astute business man. He paid attention to the small details. One example that impressed me was that when a customer phoned, the customer was never to get voice mail, but a real person had to answer the phone. When someone left their desk, their phone did not go to voice mail, but was forwarded to another person who would answer it on behalf of the absent person. Michael stated that when a client called, you had to answer their query immediately, not have them leave a voice message.

This one small detail, is not that small. I believe he respected his staff and customers. They in turn respected him. Customers bought from him.

When he unfortunately passed away, many of these small details were overlooked, fell away and we now see the results as you so well indicated in your previous article.

Thank you for your reporting on RAM. I believe this is a classic business case study.

Fred Jones
MQS Inc.

Letters to the editor must include the writer’s name and company name along with an e-mail address or other contact information. All letters become the property of Editors reserve the right to edit submissions for length and content.

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