Product supported Webcasts

Support WebCasts are a free product support information service offered online to all customers. Support WebCasts enable you to tune in and watch live presentations given by Microsoft Support professionals. You can also participate in live question and answer (Q&A) sessions following each presentation.

Typical presentations are 45 to 60 minutes in length. Q&A sessions run from 30 to 60 minutes.

If you are unable to participate in a live session, you can view or listen to an on-demand recording of the session. In addition, the Microsoft PowerPoint slides are available for download, and full session transcripts are posted about three weeks after the live events.

The Q&A portion of the Support WebCasts is intended to encourage further discussion of the topic. Individual support issues are outside the scope of the Support WebCasts. If you need technical assistance, please submit an incident on the Web, or call Microsoft Product Support Services and speak to a support professional.

A number of Small Business Server-specific WebCasts have been produced to help users better understand, deploy, manage and troubleshoot Small Business Server. An archive of presentations is available on the Microsoft Product Support Services Web site at:

You can download or view the presentations on demand. When this paper was written, the following WebCasts were available to download and view on demand:

  • Microsoft Small Business Server 2000: Planning and Deployment. This session provides an overview of a Small Business Server 2000 installation, its wizards, and the new management consoles that are available. A discussion is held on the process for planning and deploying Small Business Server 2000, and the path to use if you are upgrading. The session addresses common problems you may encounter while deploying Small Business Server 2000.
  • Installing and Upgrading to Small Business Server 2000. This session presents three different types of installations, and provides useful information to people preparing to install Small Business Server 2000. While the discussion covers new installations and migrations, it focuses primarily on upgrading from Small Business Server 4.5 to Small Business Server 2000.
  • How to Use the Internet Connection Wizard in Small Business Server 2000. This session describes how to configure Microsoft Internet Security and Acceleration (ISA) Server 2000, Microsoft Internet Information Server (IIS) 5.0, and Internet connectivity using the Small Business Server Internet Connection Wizard.
  • Using the Microsoft Security Tool Kit to Get and Stay Secure. This session walks through the three installations of the Security Tool Kit. The contents of the tool kit are discussed, and viewers are provided information on how to make their networks more secure.
  • Small Business Server 2000 Network Troubleshooting. This session addresses the best practices for configuring Domain Name System (DNS), Dynamic Host Configuration Protocol (DHCP), and virtual private network (VPN) support in Small Business Server 2000. There is also a short discussion on common network troubleshooting tools and tips.
  • Microsoft Small Business Server 2000 – Implementing Microsoft Exchange 2000 Server. In this session, a discussion is held on the implementation of Microsoft Exchange 2000 Server as part of the Small Business Server 2000 environment. Information is provided on Exchange 2000 features, including architectural details, as well as changes to the Exchange services. Exchange 2000 is compared to Exchange 5.5, and then a review of best practices for installation, configuration, and maintenance is provided.
  • Maintaining Server Health in Microsoft Small Business Server. This session addresses how to maintain the health of Small Business Server 2000. The discussion includes the use of Performance Monitor and Health Monitor to set performance baselines and send status updates, as well as how to remotely administer Small Business Server using Terminal Services. A brief a step-by-step procedure for maintaining security patches is provided.
  • Dynamic DNS in a Microsoft Small Business Server 2000 Environment. This presentation is designed for those who are responsible for the setup and configuration of DNS in a Small Business Server environment. The topics include general terms and concepts related to DNS, the function of DNS and how it relates to Active Directory directory service, how DNS is configured both during the setup of Small Business Server 2000 and after its installation, and common troubleshooting tools.
  • POP3 Mail Flow in Microsoft Small Business Server 2000. This session discusses mail flow when using the Microsoft Connector for POP3 Mailboxes to route POP3-based e-mail to internal Exchange 2000 Server mailboxes. The discussion covers how to configure POP3 e-mail clients (such as Microsoft Outlook Express) to access mail from Exchange 2000 Server. Information about how to install, configure, and troubleshoot common problems related to the use of these technologies is provided.
  • Hosting Web Sites on Microsoft Small Business Server 2000. This session discusses using Small Business Server 2000 as a Web-hosting platform. Topics include creating Web sites, IP address binding, ISA firewall packet filtering requirements, and using ISA Web Publishing to make Web sites more secure and accessible on the Internet.
  • What’s New in Small Business Server 2000. This WebCast presents a review of new components and functions in Small Business Server 2000. The discussion also covers new management consoles and their functionality.
  • SupportLive Chat: Microsoft Small Business Server 2000 Installation and Upgrade. This session is a transcript of a SupportLive Chat where users asked Microsoft support experts questions about installing or upgrading to Microsoft Small Business Server 2000.

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