LAS VEGAS – OpenText CEO Mark Barrenchea elaborated on his decision to pull the company off of Facebook in a keynote discussion with former FBI Director James Comey on Wednesday.
In a wide-ranging interview at OpenText Enfuse, in which Barrenchea asked most of the questions and Comey spoke about good leadership qualities, the state of American democracy, and a couple of the differences between U.S. Presidents Barack Obama and Donald Trump, Comey managed to turn the tables to get one question in.
After being asked on his opinion about Facebook’s Cambridge Analytica data privacy debacle, Comey said he wasn’t shocked by it and that he noticed OpenText had removed its page from Facebook. He asked Barrenchea why.
“What bothered us is that we knew data was being used, but not to what extent, and that data could be given to third parties and weaponized in a certain way,” Barrenchea responded. “That wasn’t in our principles. We need to be deserving of trust, so we just turned it off.”
But the leader of the Waterloo, Ont.-based enterprise software firm left the door open to reactivate OpenText’s page in the future. “Redemption is possible. Facebook could restore its trust as a platform and then we’d return.”
Barrenchea first spoke out publicly about removing OpenText’s Facebook page on April 8, in a blog post titled “Data is for the Good.” In it, he puts forward the idea that individuals should own their personal data and that it is not for sale. He commits to not sell the personal information of customers.
He also explains that OpenText removed its Facebook presence because “the trust is broken.” Since trust is the foundation of data stewardship, and no one should ever sell it, the firm couldn’t in good conscience be present on the platform.
Comey’s approach to ethical leadership
Comey spent much of his time on stage talking about what he considered to be the best qualities in a leader. The former FBI director said that leaders should feel comfortable enough in their own skin to take joy in the achievements of others. They are secure enough to step to the side of the stage as an employer takes the spotlight.
“Good leaders know when to shut up and listen,” he said. “Listening is me confessing weakness, that you may know something I don’t know. Insecure people can’t take that risk.”
He touched on imposter syndrome, a term coined in 1978 by clinical psychologists that describes the fear of being found out as a fraud, despite one’s accomplishments. “Most people have it, or if you don’t you’re an amazing jerk,” he said.
Comey said that real listening is more than just hearing the words of another person and understanding them, but sending out cues with body language and facial expressions that you are open and want to hear more. In an effort to send this message at the FBI, Comey wore a shirt and tie but no jacket. He always turned his chair to face a person speaking at a meeting.
Former U.S. President Barack Obama is “the best listener leader I’ve ever seen,” Comey said. “That is somebody that has enough confidence to be humble.”
He rejected the notion of living in a post-truth era in which all facts can be brought into question due to a crisis of credibility. “That’s just surrender,” he says. “We have to respect different perspectives. But at the core is something called the truth of knowable facts.”
Finally, we worried that while past Presidents were held accountable to the truth by the U.S. electorate, that the current office is slowly “being washed away like a sandcastle at the beach.”