Microsoft spends fortune on Search but hasn’t found … success

Throughout its history, Microsoft Corp. has earned a reputation for tenacity when entering markets created, and initially dominated, by innovative startups.

Competitors and observers have jeered when Microsoft put out a first basic product that didn’t come close to matching the market leaders’. But Microsoft has a history of stubbornly staying the course, refining its wares, investing in development, until gradually the products become strong enough to push out the competition.

That was the case with its Internet Explorer browser, its SQL Server database, its Exchange messaging server and its enterprise software applications.

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But there is one market where Microsoft’s doggedness has failed to pay off: search.

Despite spending hundreds of millions of dollars since the late 1990s, Microsoft has been unable to deliver a search engine whose popularity matches the company’s expectations.

Along the way, Microsoft has seen billions of dollars in search advertising revenue flow into the coffers of its hated rival Google, whose stranglehold on this market keeps growing stronger.

In 2008, U.S. online ad spending reached $23.4 billion, with search advertising taking 45 per cent of the pie.

The consequences of failing at search aren’t limited to missed revenue opportunities. Rather, the inability of Microsoft, Yahoo and others to contain Google have let it grow into a powerhouse that is using its advertising riches to pursue broad ambitions that threaten to disrupt core Microsoft markets — office productivity and collaboration software, PC and mobile operating systems, Web browsers, and consumer online services.

Now Microsoft is again trying to get search right. In late May, it launched the latest version of its search engine, which it named Bing, and is reportedly spending $100 million to promote it.

However, it’s clear that while Bing isn’t a fiasco, it also isn’t a marvel with earth-shattering innovations capable of pulling the rug from under Google’s feet.

Search-engine experts have praised some of its features as innovative, and Microsoft’s downward trend in search market share has been reversed, albeit not dramatically.

“Bing offers a much better experience overall compared with its predecessor Live Search,” said industry analyst Greg Sterling, from Sterling Market Intelligence.

“However, it doesn’t seem like it will in the near term challenge Google in a significant way. It’s not rocketing up to 25 per cent or 30 per cent of the market,” Sterling added.

In fact, the latest signs suggest that, after the initial excitement over Bing’s launch and its heavy promotion gave Microsoft a modest market-share boost, it is losing velocity.

According to comScore, Bing’s share of U.S. search queries rose slightly from 9.3 per cent in August to 9.4 per cent in September, while Google grew more, increasing its share from 64.6 per cent to 64.9 per cent. Yahoo, in second place, saw its share of queries fall by half of a percentage point to 18.8 per cent.

While almost flat growth in sequential months has to be disappointing for Microsoft, it’s a better scenario than the one painted by Hitwise, another search market researcher. According to Hitwise, Bing lost market share in U.S. queries, from 9.5 per cent in August to 9 per cent in September, while Google grew its share roughly from 70 per cent to 71 per centt.

With Microsoft apparently unable to improve its lot in search on the strength of its new engine alone, the deal it signed with Yahoo in July is even more important.

For starters, it will give Bing a big boost in queries, since the deal calls for Yahoo to turn off its back-end search infrastructure and route all its queries through the Microsoft engine.

This is important, because the more queries a search engine processes, the more precise it gets at selecting appropriate results, according to Hadley Reynolds, an IDC analyst.

“The number of queries a search engine handles is a pivotal part of the technology, because the way search engines tune themselves to improve the relevance of the answers is by learning from the queries users execute on the system,” he said.

Google will still retain the edge in this department even after Bing gets the Yahoo queries, but at least it puts Microsoft in a better position.

The higher volume of queries will also make Bing more attractive as a platform for pay-per-click, text search ads, which the 10-year deal stipulates will be sold by Microsoft. Yahoo will sell premium search ad services.

“Certainly marketers are concerned with reach, so this is important. With the Microsoft-Yahoo deal, you get a stronger second player, so search marketers will take them more seriously,” Sterling said.

When and if the deal gets regulatory clearance, its full implementation will take about two years, according to the companies. So for the time being, Microsoft and Yahoo will continue battling Google on their own, something they haven’t had much luck doing in recent years.

Until the end of 2004, the search-engine market was a real race. For example, in December 2004, Google’s share of U.S. search queries was 34.7 percent, with Yahoo in a close second place with 31.9 per cent and Microsoft in a much better position than it is today with 16.3, according to comScore.

But in 2005, Google started pulling away and taking share from both Yahoo and Microsoft, increasing its lead consistently until today, when it holds a commanding position, way out of the reach of its competitors.

Google ran away with this market during a time when Yahoo, Microsoft, and other search players were feverishly trying to improve their engines, since the opportunity in search advertising had been evident for several years.

In January 2005, Microsoft took the wraps off of a beta version of a consumer search engine it had spent two years building from scratch. For years, Microsoft had used Yahoo’s search engine to power MSN Search.

The following year, Microsoft removed the beta label from the search engine, branded it with its new Live moniker and stopped using Yahoo’s search engine for good.

Every time Microsoft talked about its search engine, it criticized Google, saying that Google’s technology left much to be desired and that the search experience in general was frustrating and ineffective. At the same time, Microsoft promised that its search engine would offer vast improvements across the board.

Not much has changed in Microsoft’s discourse, nor in the dynamics of the search market. When launching Bing this year, Microsoft called it a “decision engine” that would let consumers move “beyond search.” That hasn’t happened and Google still reigns.

Still, search industry experts point out that there are emerging areas in search that offer opportunities, such as mobile, which is nascent.

Another area is semantic search, whose promise of engines that understand the meaning of queries and of the Web pages they crawl remains unfulfilled because it’s very hard to scale up. Microsoft acquired a semantic search company called Powerset, but it’s clear that the Powerset technology isn’t widely implemented in Bing.

Then there’s the social-media space with sites like Facebook and Twitter, which have a lot of potentially valuable content for search engines. Twitter recently started collaborating with both Microsoft and Google to make its content easier to crawl and index on their search engines.

In the case of Facebook, Microsoft could have an edge, because the two companies have a technology and advertising partnership. In fact, Facebook announced plans to make it easier for Bing to crawl and index its public status updates, but not with Google.

In the meantime, one thing Microsoft can be counted on is to keep keeping on.

“Microsoft has gotten out of the starting gate with Bing and has proven it has the legs and the desire to run the whole race,” said Gartner analyst Allen Weiner.

Now all that remains to be seen is whether Microsoft can make this a race worth watching.

Source: Computerworld

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