Provide a brief description of the Solution, Service Provided, or Initiative?

The 250 printers across the three HHS campuses were managed by the I.T. department located on the Oakville campus. Printer fleet maintenance was consuming a considerable amount of valuable I.T. department personnel hours and was taking time away from more mission critical I.T. issue. In addition, HHS sourced equipment, toner and repair services from various vendors which made cost control and tracking difficult. It also created a reactionary approach to hardware maintenance, which resulted in increased downtime and lost productivity. It also made financial budgeting and departmental cost charge backs increasingly complicated to administer. Moreover, HHS realized their may be a significant opportunity to reduce paper and toner usage by switching to a digital system for sending medication orders to the pharmacies at all three HHS campuses. The current process required individual orders to be faxed.

Describe what makes this Solution, Service Provided, or Initiative original or innovative.How is this over and above the accepted norm?

The LaserNetworks COST PER PAGE® solution was accepted by HHS – with a multi-faceted approach to the problems. To manage physical hardware, LaserNetworks designed a quarterly asset list for the I.T. department to ensure I.T. staff members could effectively track and manage each printer in the fleet. LaserNetworks was also able to help HHS go green by providing environmentally friendly supplies with the Reflexion toner brand. With a new preventative maintenance plan and a single chargeback account for all services and supplies, HHS was able to save nearly 40% on service and toner alone. On the software side, LaserNetworks implemented two helpful solutions. They created a scan-to-pharmacy option, an electronic medication ordering solution that helped to save both paper and toner. They also eliminated older equipment and replaced it with multi-functional desktop devices to reduce overall service costs.

Describe the improvement this Solution, Service Provided, or Initiative made to the customer’s sales or revenues. What changed?

With the LaserNetworks COST PER PAGE® solution, HHS expects to save 40% on their printer costs per year – or approximately $40,000 annually. These saving are in direct supplies and maintenance costs alone.

Describe the improvement this Solution, Service Provided, or Initiative made to the customer’s efficiency. What changed?

The program led to many significant results such as increased printer uptime leading to higher staff productivity. However, one of the most critical outcomes was freeing up valuable I.T. department personnel so they could focus on higher level mission critical technology issues for HHS.

How did this Solution, Service Provided, or Initiative improve the customer’s ability to serve its internal and/or external clients?

In a hospital, any improvement to efficiency and accuracy whether that’s improved workflows or increased uptimes, directly impacts the ability to look after patients which in turn has the potential to save lives. Taking the burden of printers from the IT organization frees them up for more innovative programs.

In what ways does this Solution, Service Provided, or Initiative go above and beyond industry norms and expectations?

While saving HHS 40% on their print costs and improving service response and up-times, LaserNetworks was also able to assist in the improvement of a major process: getting prescriptions to the pharmacy in the most efficient manner.

How does this solution further your customer’s green or environmentally friendly plans?

While HHS was not focused on the environmental benefits of their print operations, LaserNetworks is a green business which delivers many positive side -effects. Through the use of our environmentally responsible imaging supplies, HHS has been able to reduce their carbon emissions and energy consumption by 30%, divert waste through recycling and extend the useful life of their print fleet.

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Jim Love, Chief Content Officer, IT World Canada

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