Canadians now have an official government outlet for their rants and raves about wireless service in this country.
The Canadian Radio-television and Telecommunications Commission (CRTC)said Thursday it is developing a code of conduct for wireless servicesso Canadian consumers can understand their rights and stay informedabout the responsibilities of wireless companies. And as noted in ourCBC source article, it’s calling forpublic input to develop the code.
The CRTC said such a code is needed because consumers are oftenconfused about the terms and conditions of their wireless contracts,which vary greatly from company to company in Canada’s highlycompetitive mobile services sector. The code will cover services suchas those related to smartphones, texting, voice, mobile Internet andvideo access via smartphones.
The move was applauded by the PublicInterest Advocacy Centre (PIAC),an Ottawa-based consumer watchdog group.
“Nearly all Canadians agree that wireless providers should have clearercontracts, increased pricing transparency and eliminate ‘bill shock’for unexpected charges,” PIAC counsel John Lawford said in a newsrelease.
The CRTC will hold a public hearing into the matter on Jan. 28. If youwant to make your voice heard, go to the CRTC Web page to find out how.