Duet promises to pair Outlook with ERP

However, while the companies are about to work together jointly selling and marketing the software, they won’t say yet what the price will be.

Called Duet (known until now under the code-name Mendocino), it will allow Microsoft Outlook to be used as a front end to peer into mySAP, the complex enterprise resource planning (ERP) application that large companies and governments use to run their operations.

“There are a lot of business processes that anybody in an organization needs to participate in on a day-to-day basis,” said Elizabeth Caley, a senior product manager for Microsoft Canada. “The ability to do things like set up your vacations through Outlook and have it do all the required tasks in SAP without an end user having to learn those steps is where the benefit lies.”

Anuj Batra, SAP Canada’s national lead for emerging solutions, said the advantages for users will be “superior decision-making because of better synchronization” between mySAP and Office.

“Due to the legal regulations, we’re asking customers to obtain pricing either from SAP or Microsoft,” he said.

Toronto-area SAP customers will be able to get a look at the software in action June 15 as part of a North American roadshow the two vendors are putting on. Other Canadian cities will be visited in the fall.

The first release of the software will include four “scenarios” for general users linking to SAP covering budget, time, leave and organization management functions. Later in the year two value packs will be available for purchase aimed at business managers covering recruitment, travel and purchasing management as well as analytics and sales activity management.

Initially, Duet will work only with Microsoft Office 2003 and up, and with mySAP ERP. Later this year that will be extended to mySAP CRM. Both companies will offer first, second and third-line support.

Industry analysts say most SAP users are senior executives or back office experts, but SAP hopes that by giving front office employees the chance to access SAP data through Office, the number of users will leap dramatically. Microsoft would gain by extending the value of its lucrative Office suite.

At a press conference, executives of both companies spoke expansively of Duet’s potential sales. Jeff Raikes, president of Microsoft’s business division, said he’s looking at “massive market adoption,” while Shai Agassi, president of SAP’s product and technology group, said the potential market is “huge.” 

“We have the potential to grow four-fold the number of (SAP) end-users,” Agassi said.

Slow start
However, in an interview before the press conference, Gartner analyst Yvonne Genovese cautioned that what many users will want is more industry-specific scenarios than the two companies had already announced.

“I think it (Duet) will have a slow start because of that,” she said.

“It will primarily be used where finance runs IT, where it’s interested in making sure a lot of users have access to expense management and you don’t have to trade between the business system and the Office system to complete a process.”

Chris Alliegro, an analyst with Directions of Microsoft said, “Both SAP and Microsoft are putting a toe in the water” with the first release of Duet. “The demand they see will dictate how much more effort they put into the project.”

MySAP customers have a choice of buying Duet — which comes on a single disk with software for a server and Office clients — either through their SAP account representative or as packaged software through a Microsoft channel, either a software reseller or a systems integrator.

However, both partners insist installation won’t be hard. “The software has been made to be very easy to install and configure,” said Batra. “It will be able to go live and up and running very quickly.”

It requires very little configuration, agreed Caley. “The opportunities for our system integrators come from being able to extend the solution. So if one of the scenarios a customer is looking for isn’t in the current version or the upcoming value packs, there’s a framework in place that they can expose the business processes through Office that SAP offers.”

To spur adoption of Duet, a software development kit will be released to select partners who will be able to hone the scenarios that have been released for niche markets. Response to this experiment will determine if the tools will be released to other partners.

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Howard Solomon
Howard Solomon
Currently a freelance writer. Former editor of ITWorldCanada.com and Computing Canada. An IT journalist since 1997, Howard has written for several of ITWC's sister publications, including ITBusiness.ca. Before arriving at ITWC he served as a staff reporter at the Calgary Herald and the Brampton (Ont.) Daily Times.

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